Author Topic: Downloading new exe file  (Read 3450 times)

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Offline george.harlem

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Downloading new exe file
« on: January 13, 2023, 09:40:08 PM »
I want to download and open a new program.  The exe file keeps getting trapped in the quarantine folder.  The program maker says to turn off virus protection.  What is the method of turning off protection?  I am longtime Avast user, Premium Internet Security and several other Avast products.

GH

Online DavidR

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Re: Downloading new exe file
« Reply #1 on: January 14, 2023, 01:51:48 AM »
There is absolutely no way I would disable protection in order to install a program, certainly not on the say so of the program maker.

I would have to ask, is the program executable digitally signed as that goes a long way towards trusting a program.

Can you attach a screenshot of the Avast Alert window with the details option selected (see attached screenshot on how).

If it is in the Quarantine, you can submit it to Avast for analysis.
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Offline bob3160

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Re: Downloading new exe file
« Reply #2 on: January 15, 2023, 01:40:52 AM »
I want to download and open a new program.  The exe file keeps getting trapped in the quarantine folder.  The program maker says to turn off virus protection.  What is the method of turning off protection?  I am longtime Avast user, Premium Internet Security and several other Avast products.

GH
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