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Author Topic: Avast Overseer  (Read 5371 times)

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Offline buchtik

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Avast Overseer
« on: February 28, 2023, 05:55:59 PM »
Avast Overseer.exe is a pretty annoying process. On a powerful machine CPU 12th Gen Intel(R) Core(TM) i7-12700, RAM 16,0 GB, SSD, Windows 11 together with Avast service it can load the CPU to more than 15% daily for up to several tens of minutes. The overseer alone almost 10% and 280 Mb RAM. Neither disk nor network is active. The Avast icon itself pretends that nothing is happening

What it will do on a station that is not powerful I can not imagine 

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Offline Rundvleeskroket

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Re: Avast Overseer
« Reply #1 on: February 28, 2023, 06:06:13 PM »
Overseer isn't an essential component (Avast will disagree lol)

Disable Avast self protection. Delete overseer.exe and the sheduled task for it, and re-enable self protection. Avast will run just fine.
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Offline buchtik

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Re: Avast Overseer
« Reply #2 on: March 01, 2023, 11:26:48 AM »
Thank you for the troubleshooting guide, but I would like to read Avast Support's response
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Offline zfiser

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Re: Avast Overseer
« Reply #3 on: March 01, 2023, 11:56:57 AM »
Hello,

thank you for reporting. It is definitely not expected nor acceptable behavior of Overseer. Overseer's job is to ensure that the antivirus is working as expected. Usually, it runs well under a second; however, it could take longer when it performs a fix.

Would you be so kind and send logs so we can see if there are any obvious issues?
you can find a guide here https://support.avast.com/en-us/article/submit-support-file/#pc

thank you



Quote from: buchtik on February 28, 2023, 05:55:59 PM
Avast Overseer.exe is a pretty annoying process. On a powerful machine CPU 12th Gen Intel(R) Core(TM) i7-12700, RAM 16,0 GB, SSD, Windows 11 together with Avast service it can load the CPU to more than 15% daily for up to several tens of minutes. The overseer alone almost 10% and 280 Mb RAM. Neither disk nor network is active. The Avast icon itself pretends that nothing is happening

What it will do on a station that is not powerful I can not imagine
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Offline buchtik

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Re: Avast Overseer
« Reply #4 on: March 04, 2023, 12:14:33 PM »
Unfortunately, I have no idea how to create a ticket on the support portal (Technical support for a free Avast product), because the links cycle through the menu "Search for the answer in our Knowledge Base" and a phone contact and a link to the forum
« Last Edit: March 10, 2023, 04:10:42 PM by buchtik »
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Offline buchtik

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Re: Avast Overseer
« Reply #5 on: March 04, 2023, 12:35:52 PM »
Output Avast support tool File ID O11FP sent
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Offline zfiser

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Re: Avast Overseer
« Reply #6 on: March 06, 2023, 05:18:54 PM »
thank you, Let me look into it

Quote from: buchtik on March 04, 2023, 12:35:52 PM
Output Avast support tool File ID O11FP sent
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Offline buchtik

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Re: Avast Overseer
« Reply #7 on: March 06, 2023, 07:47:08 PM »
The question is how far back in time do you see in the posted analytics ... the problem was occurring for about 1-2 weeks before I got burned out and tried the discussion forum.

If it occurs again ... I'll be ready
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Offline zfiser

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Re: Avast Overseer
« Reply #8 on: March 07, 2023, 02:34:35 PM »
Not very far. We couldn't see any issue with the AV nor Overseer besides some internet connections issues.
Are you saying it no longer happens? That would be good news,

thank you, keep us posted.


Quote from: buchtik on March 06, 2023, 07:47:08 PM
The question is how far back in time do you see in the posted analytics ... the problem was occurring for about 1-2 weeks before I got burned out and tried the discussion forum.

If it occurs again ... I'll be ready
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Offline buchtik

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Re: Avast Overseer
« Reply #9 on: March 08, 2023, 07:45:22 PM »
Output Avast support tool File ID DE202   

Intel Core i7-12700, RAM 16,0 GB, SSD, Windows 11 - login as User

Analyst created after restarting the computer during increased CPU load ...  ... Overseer this time "did not get angry" so much ... but !!
===================

EDIT: It takes more than 40 minutes with Overseer load 8-15%  !! - I created another analytics File ID FK23K and XVJEY the cumulative CPU load is up to 40-60%


********************************************

********************************************

********************************************

********************************************



« Last Edit: March 08, 2023, 08:31:28 PM by buchtik »
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Offline zfiser

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Re: Avast Overseer
« Reply #10 on: March 09, 2023, 06:28:17 PM »
thanks for all the data!


Quote from: buchtik on March 08, 2023, 07:45:22 PM
Output Avast support tool File ID DE202   

Intel Core i7-12700, RAM 16,0 GB, SSD, Windows 11 - login as User

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Offline buchtik

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Re: Avast Overseer
« Reply #11 on: March 10, 2023, 09:38:45 AM »
I'm adding additional information randomly found during another activity ... I don't know how serious it is

PC 1 Windows 10 Home

Error: (03/09/2023 04:25:36 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Název chybující aplikace: overseer.exe, verze: 1.0.465.0, časové razítko: 0x63b6c96b
Název chybujícího modulu: overseer.exe, verze: 1.0.465.0, časové razítko: 0x63b6c96b
Kód výjimky: 0xc0000005
Posun chyby: 0x00000000000264a5
ID chybujícího procesu: 0x19ec
Čas spuštění chybující aplikace: 0x01d9529b403a90a7
Cesta k chybující aplikaci: C:\Program Files\Common Files\Avast Software\Overseer\overseer.exe
Cesta k chybujícímu modulu: C:\Program Files\Common Files\Avast Software\Overseer\overseer.exe
ID zprávy: fef360c0-7696-4085-b57f-87f20e878f6e
Úplný název chybujícího balíčku:
ID aplikace související s chybujícím balíčkem:

PC 2 Windows 11 Profesional


Error: (03/08/2023 08:26:15 PM) (Source: Application Error) (EventID: 1000) (User: NT AUTHORITY)
Description: Název chybující aplikace: overseer.exe, verze: 1.0.465.0, časové razítko: 0x63b6c96b
Název chybujícího modulu: overseer.exe, verze: 1.0.465.0, časové razítko: 0x63b6c96b
Kód výjimky: 0xc0000005
Posun chyby: 0x000000000000f911
ID chybujícího procesu: 0x0x4f0c
Čas spuštění chybující aplikace: 0x0x1d951e47382ac70
Cesta k chybující aplikaci: C:\Program Files\Common Files\Avast Software\Overseer\overseer.exe
Cesta k chybujícímu modulu: C:\Program Files\Common Files\Avast Software\Overseer\overseer.exe
ID zprávy: a1837932-8a4e-42e2-86ee-0b8a044e89ea
Úplný název chybujícího balíčku:
ID aplikace související s chybujícím balíčkem:



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Offline zfiser

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Re: Avast Overseer
« Reply #12 on: March 10, 2023, 11:50:27 AM »
excellent analysis, we can see it too. could you look in folder:

C:\Windows\System32\config\systemprofile\AppData\Local\CrashDumps

if there are any files and send them over? that clould really help us.

again, thank you for the time and effort you put to helping us solving this.


Quote from: buchtik on March 10, 2023, 09:38:45 AM
I'm adding additional information randomly found during another activity ... I don't know how serious it is

« Last Edit: March 10, 2023, 05:46:30 PM by zfiser »
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Offline buchtik

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Re: Avast Overseer
« Reply #13 on: March 10, 2023, 04:03:39 PM »
in a private message I sent a link to download the dump  files

Code: [Select]
01.03.2023  21:09         8˙583˙346 overseer.exe.11340.dmp
08.03.2023  20:26         1˙604˙608   overseer.exe.20236.dmp
08.03.2023  15:36        17˙005˙090   overseer.exe.23148.dmp
04.03.2023  16:36         9˙256˙641   overseer.exe.24680.dmp
06.03.2023  16:09        18˙960˙320   overseer.exe.26360.dmp
07.03.2023  15:23        17˙233˙714   overseer.exe.26492.dmp
05.03.2023  15:23        10˙014˙621   overseer.exe.29360.dmp
27.02.2023  15:32         1˙188˙631   overseer.exe.39832.dmp
02.03.2023  17:22        10˙068˙177   overseer.exe.436.dmp

and zipped

Code: [Select]
10.03.2023  15:41         8˙698˙750    CrashDumps.zip

« Last Edit: March 10, 2023, 05:06:26 PM by buchtik »
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In nomine domini Dei et salvatoris nostri Iesu Christi. Meledicus sit ibicunque fuerit, sit domo, sive in agro, sive in via, sive in semita, sive in aqua, sive in ecclesia.

Offline zfiser

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Re: Avast Overseer
« Reply #14 on: March 10, 2023, 05:48:06 PM »
well done! ZIP file received. We will analyze it ASAP.

Many thanks


Quote from: buchtik on March 10, 2023, 04:03:39 PM
in a private message I sent a link to download the dump  files

02.03.2023  17:22        10˙068˙177   overseer.exe.436.dmp
[/code]

and zipped

Code: [Select]
10.03.2023  15:41         8˙698˙750    CrashDumps.zip
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