Author Topic: Need help sending data to avast for tech support  (Read 2173 times)

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AnneLee

  • Guest
Need help sending data to avast for tech support
« on: December 29, 2007, 02:26:10 AM »
After exhausting my support options through reading and trying to implement the changes I received to my questions on this board, I emailed avast tech support. They asked me to email them the three files located with the alwil software file, which sure be no problem since I know they are located at c:\programfiles\awilsoftware\avast4. However, when I attempted to attach them to my yahoo email, I receive a message that it is an invalid file. The tech said I could send the whole folder and I tried that too but got the same invalid file message.

I did a search for the file and it is there. When I brush my mouse over the avast icon, the file location name appears. I thought I was really getting somewhere until they new problem.  >:(

Any ideas?

Hard_ROCKER

  • Guest
Re: Need help sending data to avast for tech support
« Reply #1 on: December 29, 2007, 09:42:03 AM »
Try to compress those files into an archive like zip and then try to send them ...

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67194
Re: Need help sending data to avast for tech support
« Reply #2 on: December 29, 2007, 12:00:34 PM »
Or open the avast antivirus Chest, add the file there and, from Chest, send to Alwil for analysis.
Which is the 'problem' you're experiencing?
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