Author Topic: Continuing efforts to upsell me  (Read 954 times)

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Offline Scot

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Continuing efforts to upsell me
« on: March 07, 2023, 01:40:15 AM »
I stopped using Norton and a couple of other "brand name" AVs with additional tools.

I left because they kept notifying me of alleged security or privacy leaks.

Then I started in Security myself and found these were all false positives- had top check them but it was getting to the point that I was checking out these silly notifications. I *do* use a VPN. just not yours, a better one, yet you keep trying to sell me a VPN client. Same for Email, black-web and the like.

I thought going back to my favorite would eliminate this crap and waste of my time. But, no, it's getting worse.

I need you to please provide me with the ability to turn all this crap off, ALL of it or I'm going to have to ask for a refund.

Pretty cool gimmick making your user perform circular navigation trying to get to you. Above all, ignore your users and foist support on their shoulders. I too am an IT professional and find this as abhorrent treatment of your customers.

Offline DavidR

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Re: Continuing efforts to upsell me
« Reply #1 on: March 07, 2023, 02:46:30 AM »
Paid versions should have the ability to stop this, were we Avast free user are very limited.

Avast UI > Menu > Settings > Personal Privacy - I think here you can stop offers for other products.
I can't confirm this being an avast free user some of the options aren't on my UI.

Personally I feel these should be disabled on paid user installations by default.
« Last Edit: March 07, 2023, 02:50:44 AM by DavidR »
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Offline Dinobot2

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Re: Continuing efforts to upsell me
« Reply #2 on: March 07, 2023, 04:04:40 AM »
The upselling scare tactics are what prevents me from recommending Avast to a more novice user who may be scared into buying additional Premium stuff they don't need.

Offline MrDJ

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Re: Continuing efforts to upsell me
« Reply #3 on: March 07, 2023, 11:53:52 AM »
As David has mentioned, you can turn these off in settings. And i agree, this should be defaulted to off on paid versions.

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