New Customer just installed it says pay more

[Rebecca16]

I just paid $100 for a year of service.  The first scan said I am not protected pay more.  Why wouldn't they sell me what I need to be protected?  Just part of it?  Very concerned and disappointed.

[DavidR]

I bet this was a Smart Scan ?

Personally I don't do on-demand scan and that includes the so called Smart Scan.  To me much of what the Smart Scan finds results in a recommendation of another avast paid product.

However, you don't give much information to work with.