Author Topic: black screen  (Read 2109 times)

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Offline willerBG

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black screen
« on: April 12, 2023, 06:21:08 PM »
I turn on the pc today and my avast is all black, I already try repair nad unistall, but keep the interface all black

Offline sean_r_r

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Re: black screen
« Reply #1 on: April 12, 2023, 06:36:37 PM »
Hi,

I have the same problem since today, it's the same situation with Avast VPN but not with Avast cleanup and antitrack.

Offline mlundin1969

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Re: black screen
« Reply #2 on: April 13, 2023, 09:48:31 AM »
I have the same problem. When I open the user interface its actually transparent but after minimized its black. All the notifications are also black.
I ran repair, uninstalled, reinstalled. I then ran avastclear and reinstalled, but no change.
I installed an old version and then the user interface/notifications are back to normal.
Unfortuneately the version gets updated immediately and the user interface is broken again.
« Last Edit: April 13, 2023, 10:00:14 AM by mlundin1969 »

Offline red8

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Re: black screen
« Reply #3 on: April 13, 2023, 12:04:22 PM »
I have the same problem. The error occurred after the windows update.

Offline petr blatny

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Re: black screen
« Reply #4 on: April 13, 2023, 01:00:02 PM »
Can you please share your OS version and Avast version (release or beta)?

Offline sean_r_r

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Re: black screen
« Reply #5 on: April 13, 2023, 01:15:23 PM »
Hi, of course :

- OS version : Windows 10 Family (version 22H2)
- Avast version : 2.1.92.0 (downloaded yesterday on the website of Avast)

Offline DavidR

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Re: black screen
« Reply #6 on: April 13, 2023, 02:23:44 PM »
Hi, of course :

- OS version : Windows 10 Family (version 22H2)
- Avast version : 2.1.92.0 (downloaded yesterday on the website of Avast)

The latest avast antivirus Program version is 23.3.6058 released on April 4th, 2023.  So I'm not sure where you are getting version number from, What product is it for ?

See this topic on the latest Avast antivirus program releases (including download links) https://forum.avast.com/index.php?topic=323225.msg1702911#msg1702911
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline petr blatny

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Re: black screen
« Reply #7 on: April 13, 2023, 02:34:14 PM »
2.1.92.0  - is version shown in setup file properties, it is ok.
We updated CEF version in the new Avast version, it will be related. Unfortunately we are still not able to induce it, it can be connected to outdated graphic drivers. Could you please try to update graphic driver and reboot your machine?

Offline mlundin1969

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Re: black screen
« Reply #8 on: April 13, 2023, 04:49:35 PM »
I'm running Windows 11 Home 22000.1817 (21H2) and it is Avast version 23.3.6058 that doesnt work due to black user interface and notifications.
My graphics card drivers (Nvidia GeForce GTX1060) are updated to version 531.41.
When I install Avast version 23.2.6053 everthing works fine except that it wants to update to 23.3.6058 immediately.
« Last Edit: April 13, 2023, 10:05:43 PM by mlundin1969 »

Offline petr blatny

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Re: black screen
« Reply #9 on: April 17, 2023, 08:34:54 AM »
Hello, FYI: at least two support tickets related to black UI were resolved by reinstalling the GPU driver.