Author Topic: License Banned  (Read 2269 times)

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Offline rodneyhirsch

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License Banned
« on: April 20, 2023, 12:54:25 PM »
Any reason why I am getting a License Banned warning?  I have a multi-device subscription that's still good through 2025.

Avast SecureLine VPN (Multi-device)
Subscription for:  10 devices
Currently used on:  3 devices


Offline bob3160

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Re: License Banned
« Reply #1 on: April 22, 2023, 10:34:40 PM »
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline rodneyhirsch

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Re: License Banned
« Reply #2 on: April 23, 2023, 03:19:33 PM »
Already contacted.  It seems to be a widespread issue right now with activation server.  Waiting on fix.

Offline andrew.podosenin

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Re: License Banned
« Reply #3 on: May 30, 2023, 10:28:21 PM »
Having same issues with VPN. Support upsold a new longer license, it worked for 3 days and then failed again. Support was trying to upsell again, I said "enough". Not sure what the problem is, but it causes quite some inconvenience.

Offline bob3160

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Re: License Banned
« Reply #4 on: May 30, 2023, 10:41:52 PM »
Having same issues with VPN. Support upsold a new longer license, it worked for 3 days and then failed again. Support was trying to upsell again, I said "enough". Not sure what the problem is, but it causes quite some inconvenience.
Contact Support https://support.avast.com/contact
If you don't have an order # use 00000000 then explain your problem.

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline andrew.podosenin

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Re: License Banned
« Reply #5 on: May 31, 2023, 02:40:27 AM »
I did report this to support, they have escalated to developers. Per support engineer, this may take a while. Still waiting. Despite my requests, support could not regenerate license key or offer an interim fix.
The issue did not occur for year and suddenly started appearing. Other users on Internet report similar behavior. Must be the license server issue.
I wonder if support could issue a 10-day temporary key while the problem is getting permanently fixed. After all, they have checked that my purchase was legit and witnessed the error via remote screen share.

Offline bob3160

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Re: License Banned
« Reply #6 on: May 31, 2023, 01:36:49 PM »
I did report this to support, they have escalated to developers. Per support engineer, this may take a while. Still waiting. Despite my requests, support could not regenerate license key or offer an interim fix.
The issue did not occur for year and suddenly started appearing. Other users on Internet report similar behavior. Must be the license server issue.
I wonder if support could issue a 10-day temporary key while the problem is getting permanently fixed. After all, they have checked that my purchase was legit and witnessed the error via remote screen share.
You should be contacting support and ask them that question.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline andrew.podosenin

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Re: License Banned
« Reply #7 on: May 31, 2023, 10:59:31 PM »
Support is in India. These guys simply follow scripts or escalate to developers, to which I do note have access. Resolution is still pending. Very frustrating.
BTW, same multi-node license works on my other computers without an issue.