Author Topic: Mailbird Email Issue  (Read 1451 times)

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Offline joe_matera

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Mailbird Email Issue
« on: April 21, 2023, 01:32:20 AM »
I have Version 23.3.6 of Avast premium and use Mailbird email client. I've been having issues where sporadically, some emails upon being sent (not all but 10-20%) of my emails stay in the 'drafts folder of my email client. I then have to click on 'send' from there for them to actually be sent. Then other times some get stuck in 'sending' and never get sent. In this I have to literally redo my email and resend. Also I can't delete the emails stuck in, 'being sent' or the 'drafts' folder without the need to restart my computer. Upon restarting I can easily clear them from the 'sending' folder and 'drafts'.

I have sent Avast my log file and the ISP setting are correct. They suggested I turn off my Avast to see it it made a difference, and I turned it off, and it don't make any difference, the issue still remains. I also added 'mailbird' app as 'allowed' in Avast and still the issue remains.

Please help with how to fix this issue.

Offline rocksteady

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Re: Mailbird Email Issue
« Reply #1 on: April 21, 2023, 10:35:55 AM »
I wonder if you are having similar problem we have with Thunderbird regarding outbound email scanning: https://forum.avast.com/index.php?topic=322316.msg1698432#msg1698432

If you are still running Avast, try turning off "scan outgoing emails (SMTP)" in Avast Settings and see if that work-round helps.

« Last Edit: April 21, 2023, 10:37:30 AM by rocksteady »

Offline joe_matera

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Re: Mailbird Email Issue
« Reply #2 on: April 21, 2023, 10:48:13 AM »
Where do I find this option in Avast settings? I looked for it but can't find it anywhere?

Offline rocksteady

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Re: Mailbird Email Issue
« Reply #3 on: April 22, 2023, 06:34:17 PM »
You should find it by opening the Avast user interface,
then
Menu>Settings>Protection>Core Shields>
Scroll down to  "Configure shield settings"
then
Mail Shield>Scan outbound emails (SMTP)
untick that.

Offline joe_matera

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Re: Mailbird Email Issue
« Reply #4 on: April 23, 2023, 10:47:22 PM »
Thank you for this, I did as you instructed, but it has not fixed the issue, so the problem remains. Any other suggestions?

Offline rocksteady

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Re: Mailbird Email Issue
« Reply #5 on: April 24, 2023, 05:08:02 PM »
I have sent Avast my log file and the ISP setting are correct. They suggested I turn off my Avast to see it it made a difference, and I turned it off, and it don't make any difference, the issue still remains.

Just a thought. If you are using Avast Firewall. Check that set to "Private" (not "Public").

If you have turned off Avast shields and still have the problem then maybe the problem is not Avast.
To confirm that it is Avast that is affecting Mailbird by process of elimination, use avastclear.exe to uninstall Avast.
See if Mailbird then functions correctly with no Avast present.


Offline Nunzio77

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Re: Mailbird Email Issue
« Reply #6 on: April 24, 2023, 05:38:48 PM »
I with "eM Client" with mail accounts configured with IMAP4 I have no problem.
Thank you and good day!
Nunzio
----------------------------
Avast Free - Windows 10 Pro-32 Bit, Intel Core2 Duo CPU T7500, RAM 4 Gb, SDD 512 Gb, ATI Mobile Radeon HD 2400 - Avast Mobile Security Free - Smartphone Android

Offline joe_matera

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Re: Mailbird Email Issue
« Reply #7 on: April 24, 2023, 10:47:54 PM »
Rocksteady said, "Just a thought. If you are using Avast Firewall. Check that set to "Private" (not "Public"). "

I went into my settings to do this but can;'t find the options to turn to private, can you please show where it is?

And what does turning it to private instead of public do?