@DavidR
All I know about my computer is a desktop Inspiron Windows11 home 64 bit, 8GB Ram.
All of which makes it just as hard to help, nothing about the specific problem, we ask specific questions to try and help, none of which were answered.
What's with all of the blank lines in your post ?
No idea what you edited in the post, 2 minutes after post.
You said in your original post that you can't view photos, this is pretty broad, what photo file type are you having problems with ?
What program are you using to view these photos ?
What errors are you getting when trying to open the photos (if any error displayed) ?
It is impossible to say or even investigate without detailed information.
For example - My photos are normally saved to JPG file format, as JPG files are usually smaller file size and because that makes it easier to share/send the file. I save my screenshots to PNG file format as they are easier viewed and supported, especially on line.
I mention all of this because when browsing the Internet it is common to see these file formats for the images/screenshots/photos on screen. If you can't view any photo format, lost of websites would have the same problem (unable to view) images/screenshots/photos.