Author Topic: No Bank Mode and no customer service  (Read 6806 times)

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Offline bob3160

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Re: No Bank Mode and no customer service
« Reply #15 on: April 28, 2023, 01:15:28 AM »
I just received an update prompt in ASB. I did the ASB update but it did not fix the Bank Mode problem.
You might want to try this:

Clean install of the Secure Browser:
Maybe it's time for a clean install of the Secure Browser
Download the installer from here,
Download the Secure Browser Removal tool from here,
Save your Bookmarks via the Bookmarks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation:
Report back if that's solved the problem or not.
Avast has offered a separate tool to totally remove the Secure Browser if the above instructions don't work.
You can find that tool here,

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Offline Nancy139

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Re: No Bank Mode and no customer service
« Reply #16 on: May 05, 2023, 09:32:26 PM »
I finally decided to try uninstall again. This time it would not uninstall, it was clearly there but Windows couldn't find the location to uninstall it. I tried all the steps recommended to get it to uninstall but none of them worked. I ended up resetting my laptop, wiping out most of the programs but saving what I needed (documents, etc.).

After that I downloaded Avast One and ASB again and it all works perfectly, including Bank Mode.

Offline DavidR

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Re: No Bank Mode and no customer service
« Reply #17 on: May 05, 2023, 10:10:37 PM »
Well I'm certainly happy you have resolved this - it certainly is brutal. 

I wouldn't like to go through it even though I make regular backups, both system and data. 

This is also why I have two drives in my laptop a 256GB SSD for my system drive and a 1000GB HDD for my data files.   The backups I do are saved to external SSDs again one for system backups and another for data.  So it would still be a pain, but not as sever as what you have gone through.
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