Author Topic: Avast Support is frustrating  (Read 1096 times)

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Offline kenneth.simeral

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Avast Support is frustrating
« on: July 03, 2023, 11:21:01 PM »
I just got off the phone with an Avast Support Tech. Because of his thick accent and my hearing not being what it used to be, this did not go smoothly. I asked for assistance with confirming I had all the available programs on my various devices that came with the ULTIMATE VIP BUNDLE.  I bought the bundle with the hopes that I would be "one and done" and my devices would be protected from the evil that lurks out there on the ethernet. I explained my reason for calling to support tech, Shanon(?). He acted as if he understood. He confirmed I had the VIP package until 2025. He then immediately went with the upsell to extend my subscription to 2028 and he would throw in some other program for free. I told him I did not call for an upsell and could we please stay on my reason for calling. He said, "I have already explained what you have.", then proceeded to go back to his pitch. I stopped him again and told him, I know what I have, but are all the programs available on all my devices?  I keep getting pop-ups for other programs that I thought were in my bundle. He went back to his, "I have already explained to you " statement.  I realized we were in a death spiral and told him I was hanging up. WTF! If I can't get proper support I will be looking elsewhere for my online security.

Offline DavidR

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Re: Avast Support is frustrating
« Reply #1 on: July 04, 2023, 01:35:48 AM »
Try this FAQ on notifications, you should be able to reduce/stop promotion of other Avast Products.
https://support.avast.com/en-us/article/Antivirus-popup-notifications#pc

Just to let you know, I'm an Avast User and only use Avast Antivirus Free version, so my options (and options) on notifications is greatly reduced from those with paid versions of Avast.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Luukjr

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Re: Avast Support is frustrating
« Reply #2 on: July 04, 2023, 11:26:30 AM »
I just got off the phone with an Avast Support Tech. Because of his thick accent and my hearing not being what it used to be, this did not go smoothly. I asked for assistance with confirming I had all the available programs on my various devices that came with the ULTIMATE VIP BUNDLE.  I bought the bundle with the hopes that I would be "one and done" and my devices would be protected from the evil that lurks out there on the ethernet. I explained my reason for calling to support tech, Shanon(?). He acted as if he understood. He confirmed I had the VIP package until 2025. He then immediately went with the upsell to extend my subscription to 2028 and he would throw in some other program for free. I told him I did not call for an upsell and could we please stay on my reason for calling. He said, "I have already explained what you have.", then proceeded to go back to his pitch. I stopped him again and told him, I know what I have, but are all the programs available on all my devices?  I keep getting pop-ups for other programs that I thought were in my bundle. He went back to his, "I have already explained to you " statement.  I realized we were in a death spiral and told him I was hanging up. WTF! If I can't get proper support I will be looking elsewhere for my online security.
Here https://support.avast.com/en-us/article/SecureLine-VPN-FAQ#pc you will find a contact form link with Avast.
Calling a help desk employee does not seem to be a good idea to me, especially if you are hard of hearing. Help desk employees are usually underpaid, therefore often unmotivated to help customers.
OS: Windows 10 Home
Soft: Avast Premium Security  / Avast Cleanup / Malwarebytes Premium