Author Topic: Our product is blacklisted by Avast - how do we get this cleared up?  (Read 828 times)

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Offline gil4

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Our product www.sitepal.com seems to be blacklisted by Avast.
One of our clients who uses Avast on their laptop, reported:
> I am using avast antivirus and it says URL:blacklisted. when going into my account.

What's the process for clearing this up?
Thanx,
Gil


Offline DavidR

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Re: Our product is blacklisted by Avast - how do we get this cleared up?
« Reply #1 on: July 27, 2023, 07:17:42 PM »
Pleas edit your link so it isn't active wXw.sitepal.com or just sitepal.com to prevent accidental exposure.

You are saying your product is being detected - use the Reporting a Possible False Positive File or Website -  https://www.avast.com/false-positive-file-form.php.
You should get a response in a day or two.

That said your site could use some attention
Nothing found here - https://www.virustotal.com/gui/url/1f1195607cb6f9c126ca07365aa55e860cc45a4af3dea706b56cbbaface75b59/detection
Some issues here - https://en.internet.nl/site/sitepal.com/2236459/
Medium security risk reported here - https://sitecheck.sucuri.net/results/sitepal.com - and some Hardening Improvements
High Security Risk reported here and some suspect files - https://quttera.com/detailed_report/sitepal.com
« Last Edit: July 27, 2023, 07:23:22 PM by DavidR »
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security