Author Topic: 23.7.6074 - unprotected status and inaccessible UI  (Read 646 times)

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Offline IDF

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23.7.6074 - unprotected status and inaccessible UI
« on: August 09, 2023, 04:08:09 AM »
Install requires at least the 2-step reboot process, maybe more.

After initial boot after install, icon appears in taskbar tray but with a red X. You cannot interact with the program. No response from the taskbar tray or from running the app from the desktop icon. Sometimes you can see a red "unprotected" message briefly flash above the taskbar try icon - I don't know if that comes from hovering, single-clicking, or double-clicking, because Avast is a slow to respond as it always has been.

After a second boot, UI works

After third boot, UI reverted to fully inaccessible again.

Eventually, if I click, double-click, click, double-click the Avast icon, it puts up a black window with the text "Sorry, we've crashed", a link "Try restarting your Antivirus," and an Exit button.

If I click the restart link, it shows "Loading - this shouldn't take long", which redisplays a few times, spins its wheels a few times, then finally does work.

This is not acceptable. Program is up-to-date.



Offline Nom

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Re: 23.7.6074 - unprotected status and inaccessible UI
« Reply #1 on: August 10, 2023, 03:41:22 AM »
I think you need to remove avast with the Avast Clear utility and then install it cleanly.
https://www.avast.com/en-us/uninstall-utility?_ga=2.241344386.1895456853.1691631336-490709650.1691631335#pc
What is your operating system and avast version?