Author Topic: Unable to install Avast Premium Security,  (Read 791 times)

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Offline Sofyene

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Unable to install Avast Premium Security,
« on: August 28, 2023, 08:38:43 PM »
Hello,

I am unable to install Avast Premium Security,, as soon as I install the file, it stops at 49%, here is my installation log, i also repair, I feel like the problem is with the DNS server, I have change and put the google servers but it changes nothing. I do not know what to do anymore;

Journal :

2023-08-28 18:29:26.898WarningAres[1136,10972]Unable to resolve 'v7.stats.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2023-08-28 18:29:26.992Warningdnsqueryex[1136,10972]Unable to resolve 'v7.stats.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (1460, ?)
2023-08-28 18:29:27.055WarningAres[1136,10972]Unable to resolve 'v7.stats.avast.com' into IPv4 (13003, DNS server returned general failure)
2023-08-28 18:29:27.492WarningAres[1136,10972]Unable to resolve 'v7.stats.avast.com' into IPv6 (13003, DNS server returned general failure)
2023-08-28 18:29:27.883Errorstats[1136,10972]Unable to send statistics with error 0x0000000d (Unable to DNS resolve!)!

Offline MrDJ

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Re: Unable to install Avast Premium Security,
« Reply #1 on: August 28, 2023, 09:47:25 PM »
while you wait for someone that knows more about this issue could you tell us what computer/operating system/browser.
are you downloading the free version and then hope to upgrade with key.
link where you are downloading from.
have you got other antivirus software on your pc.

check support https://support.avast.com/en-ww/index#pc
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Offline bob3160

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Re: Unable to install Avast Premium Security,
« Reply #2 on: August 28, 2023, 11:39:53 PM »
See if this helps,
How to Successfully Install Avast http://goo.gl/VLXde
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Nom

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Re: Unable to install Avast Premium Security,
« Reply #3 on: August 29, 2023, 03:04:23 AM »
https://www.avast.com/installation-files#pc - download the full version of the installer and install. The full version Internet will not require. Perhaps a server v7.stats.avast.com does not have an IPv6 address. And to install an online installer, you need IPv4.
« Last Edit: August 29, 2023, 03:28:05 AM by Nom »