Author Topic: Avast scan window to the right and cutoff  (Read 777 times)

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Offline majesus18

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Avast scan window to the right and cutoff
« on: October 03, 2023, 07:22:01 AM »
Hi,

How can I fix this. Everytime I use Avast to scan a file, I get a "scan complete" confirmation window. But it shown to the right and the text is cutoff.

Avast 23.9.6082 (build 23.9.8494.0)
UI Version 1.0.781

Thank you for the help.
« Last Edit: October 03, 2023, 07:23:53 AM by majesus18 »

Offline Pondus

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Offline DavidR

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Re: Avast scan window to the right and cutoff
« Reply #2 on: October 03, 2023, 12:17:09 PM »
Your Avast Version and build number seems off (the .o at the end). 
Mine is 23.9.6082 (build 23.9.8494.792) and that I believe is slightly off I thing the latest build is 23.9.6082 (build 23.9.8494.795).

Try a system restart first and manually check for a program update.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline majesus18

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Re: Avast scan window to the right and cutoff
« Reply #3 on: October 04, 2023, 06:32:59 AM »
Greetings,

Thanks for getting back to me. I have done a repair and update. That did not fix the problem.

I completely  uninstall and reinstall with the latest software downloaded from Avast. That did not fix the problem.

My latest program version is: 23.9.6082 (build 23.9.8494.796)
UI Version: 1.0.781

This only occurs on my work Laptop.  My kids laptop who also has Avast, doesn't have this problem.
Regards,
Majesus

Offline DavidR

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Re: Avast scan window to the right and cutoff
« Reply #4 on: October 04, 2023, 12:07:53 PM »
I have only seen this an extremely long time ago when I was using win7 and had a 10" netbook and that was a resolution issue.
On my very old 10" for some scans I bumped the screen resolution up so I could see it, and access buttons.

But I don't think this is the issue now, though, but the fact that the UI screen can't be resized doesn't help. 
However, you particular issue is this file scan popup is also in a fixed location bottom right and can't be moved. What happens when you click the See Details ?

Other than this issue with scanning a file does everything else display normally ?

What is the laptop screen size and resolution  ?
 
I'm using a 1080P 15.6" laptop connected to a 27" monitor with a greater screen resolution 2650, x 1440.  Switching back to the laptop screen only the size is very small.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security