VPN support request problem

[peter.newald]

Dear all,

I just made a technical support request about VPN (paid version). But the received confirmation message claims that I had requested a concellation and refund which is just wrong.

So now while my first technical problem is still bothering me, there is a second bug in the help tool. And the email which I got is a no-reply email, so this is why I try to make things right here.

[peter.newald]

My original issue has been resolved. The issue about the incorrect automatic email remains, but it did not have any negative consequences, as the support person correctly addressed my problem.