Author Topic: VPN support request problem  (Read 1472 times)

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Offline peter.newald

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VPN support request problem
« on: September 27, 2023, 10:41:00 AM »
Dear all,

I just made a technical support request about VPN (paid version). But the received confirmation message claims that I had requested a concellation and refund which is just wrong.

So now while my first technical problem is still bothering me, there is a second bug in the help tool. And the email which I got is a no-reply email, so this is why I try to make things right here.


Offline peter.newald

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Re: VPN support request problem
« Reply #1 on: September 27, 2023, 08:33:17 PM »
My original issue has been resolved. The issue about the incorrect automatic email remains, but it did not have any negative consequences, as the support person correctly addressed my problem.