Author Topic: Premium Security UI keeps turning into a very broken Avast Premier UI  (Read 1049 times)

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Offline andrei.bran

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I really don't understand how this happens, but sometimes the product "turns into" Avast Premier for some reason and the UI is completely broken.
I'm on the latest version.d

It happened twice in the last 30 minutes and I have to either repair it or restart my computer.

Screenshots:
Working fine: https://i.imgur.com/YJCRGAz.png
Broken: https://i.imgur.com/7YYU8jI.png

Version info: https://i.imgur.com/JR2PTWw.png

I also get this message if I go into some menus (this is for Help)
https://i.imgur.com/WMlEMwj.png
« Last Edit: January 15, 2024, 01:25:51 AM by andrei.bran »

Offline DavidR

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Re: Premium Security UI keeps turning into a very broken Avast Premier UI
« Reply #1 on: January 15, 2024, 01:44:49 AM »
It is preferable to attach images to the topic that way people don't have to leave the topic for a 3rd party site.
That way the image is always attached to your post and on the avast forum webspace.

- Attaching Images to your post - When you Click the Reply button it opens a text window for you to post your comment (reply or post).
Click the Preview button, that shows what you have input and expands it to include 'Attachments and other options'. Click that it further expands, here you can attach images, etc. at the bottom of your post.
See my attached image, click to expand.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Dinobot2

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Re: Premium Security UI keeps turning into a very broken Avast Premier UI
« Reply #2 on: January 15, 2024, 01:50:33 AM »
I really don't understand how this happens, but sometimes the product "turns into" Avast Premier for some reason and the UI is completely broken.
I'm on the latest version.d

It happened twice in the last 30 minutes and I have to either repair it or restart my computer.

Screenshots:
Working fine: https://i.imgur.com/YJCRGAz.png
Broken: https://i.imgur.com/7YYU8jI.png

Version info: https://i.imgur.com/JR2PTWw.png

I also get this message if I go into some menus (this is for Help)
https://i.imgur.com/WMlEMwj.png

Probably a silly question & suggestion but did you restart the computer from the version info screen? Perhaps that has something to do with it.

Offline andrei.bran

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Re: Premium Security UI keeps turning into a very broken Avast Premier UI
« Reply #3 on: January 15, 2024, 10:03:06 AM »
it doesn't matter where I restart it from, sometimes the UI breaks and sometimes it doesn't.

Offline Dinobot2

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Re: Premium Security UI keeps turning into a very broken Avast Premier UI
« Reply #4 on: January 15, 2024, 04:26:15 PM »
Try a repair on the app. You already said you have to do it every time. My bad.
« Last Edit: January 16, 2024, 03:51:24 AM by Dinobot2 »

Offline New_Style_xd

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Re: Premium Security UI keeps turning into a very broken Avast Premier UI
« Reply #5 on: January 15, 2024, 10:55:15 PM »
From what I checked in the photos, I advise you to update the Avast version, which you are using and old.
OS: Windows 10 PRO / Intel(R) Core(TM) i7-6500U CPU 2.60 GHz.
Real Time: Avast Premium Security: 24.2.6104 (compilação 24.2.8904.819) IU: 1.0.799
Moble: Avast Security: 24.3.0-1004091
VPN: Avast SecureLine VPN: 5.29.9498
On Demand: Malwarebytes: 4.6.9.314

Offline andrei.bran

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Re: Premium Security UI keeps turning into a very broken Avast Premier UI
« Reply #6 on: January 16, 2024, 12:36:25 AM »
Hi,

I have the latest version (as seen in the version info screenshot) and I already tried repair. All of this was written in the first post.

Thanks