Author Topic: Totally ruined my mac. Please HELP  (Read 1847 times)

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Offline Soul2

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  • Posts: 1
Totally ruined my mac. Please HELP
« on: December 01, 2023, 08:42:26 AM »
After installation , internet not working without VPN.
So i uninstalled Avast.
Problem is still happening !!!!
Now i cannot reinstall Avast bc installation requires internet . (Phone Hotspot dose not help)

Offline prokopes_

  • Avast team
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  • Posts: 266
Re: Totally ruined my mac. Please HELP
« Reply #1 on: December 04, 2023, 04:40:06 PM »
Hi @Soul2, thank you for reporting this. I'm sorry you're experiencing this situation!

Can you please clarify the following?
- Which specific Avast app did you install? Was it the free version of Avast Security for Mac?
- What is the exact error message that appears as you try to open a website when the internet connection is not working? Can you send us a screenshot showing the error?
- Are you able to reinstall Avast when connected to your VPN?
- Are you using the iCloud Private Relay? If so, can you please try disabling this feature? Will the problem persist?
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