Author Topic: AVAST block pdf files  (Read 1116 times)

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Offline RawMeow

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AVAST block pdf files
« on: November 22, 2023, 07:38:52 AM »
Hi, seems that Avast is blocking the opening of PDF files, not all

If I disable Avast I can read them normally

I put Acrobat in the Allowed Applications, but I can't open some pdf

Any solution, and why?

Roberto

Offline Pondus

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Re: AVAST block pdf files
« Reply #1 on: November 22, 2023, 02:44:00 PM »
Is there a pop-up block message from avast ?

Offline RawMeow

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Re: AVAST block pdf files
« Reply #2 on: November 22, 2023, 10:58:53 PM »
No just that can't be open, if I disable it there is no problem .. and this only with some pdf

Offline DavidR

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Re: AVAST block pdf files
« Reply #3 on: November 23, 2023, 01:11:12 AM »
What is so different about the ones that don't open, size, etc. 
Something else is going on as Avast doesn't just block, it alerts.

There really shouldn't be a block on a few.  I haven't had Avast block any .pdf files and I have used lots.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Leo3487

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Re: AVAST block pdf files
« Reply #4 on: November 27, 2023, 05:42:01 AM »
Also other questions to guide :

It happen with pasword-protected PDF?
It happen with PDF with other files embeded?

Offline Jason's

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Re: AVAST block pdf files
« Reply #5 on: April 19, 2024, 06:27:58 AM »
Does anyone have a solution yet?
I care about PDF files a million times more than what Avast has to offer. I regret buying it now.

Offline Leo3487

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Re: AVAST block pdf files
« Reply #6 on: April 19, 2024, 06:44:34 AM »
Does anyone have a solution yet?
I care about PDF files a million times more than what Avast has to offer. I regret buying it now.

You no replied to my questions
1 - It happen with password protected pdf?
2 - It happen with pdf with files attached?

And now also to try:
You tried another pdf reader?

Offline mchain

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Re: AVAST block pdf files
« Reply #7 on: April 19, 2024, 07:42:28 AM »
Well, in the first instance, Avast doesn't know the password and thus would mark that pdf file as "suspicious" because it cannot open the file (it cannot know the password) and inspect it for malware.

This is important information not provided by you earlier in your original thread.

In the second instance, Avast may regard a pdf with attached files as also being suspicious, or worse, but again we cannot know what you see unless you post this information.

Suspicious or infected are two very different interpretations of a files cleanliness or malware state.

Attaching the actual virus alert will help us help you.



Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803