Author Topic: Cannot Activate iOS App  (Read 757 times)

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Offline geoff.burnett

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Cannot Activate iOS App
« on: November 29, 2023, 10:54:03 PM »
I've been trying to activate my existing subscription on my new iPhone but the app keeps telling me my password is invalid (which it is not).  I've tried raising this through chat, but the issue got pushed to email support, who, quite frankly haven't got the slightest idea of how to resolve the problem.  They only keep pointing me to the website instructions which do not match the screens I'm seeing in the latest iOS app.

Is there any Avast technical support team on here who can investigate?

Also please remove the illegible verification from this website!

Offline DavidR

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Re: Cannot Activate iOS App
« Reply #1 on: November 30, 2023, 02:47:20 AM »
You have passed the captcha verifications, they are there as an anti spam measure and only for the first 3 posts.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline geoff.burnett

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Re: Cannot Activate iOS App
« Reply #2 on: December 03, 2023, 12:51:38 PM »
Anyone from Avast actually going to respond to the problem I raised?

Offline DavidR

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Re: Cannot Activate iOS App
« Reply #3 on: December 03, 2023, 01:48:02 PM »
I have tried to get/draw some Avast attention to your problem.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.1.6099 (build 24.1.8821.762) UI 1.0.796/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Matthias51

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Re: Cannot Activate iOS App
« Reply #4 on: February 17, 2024, 12:07:24 PM »
i have the same Problem, https://devices.avast.com shows my Windows PC as activated, my iOS Devices are listed with EXPIRED. The Support only sends the Link to FAQ ...