Author Topic: Epson scanner did not detect my computer  (Read 1322 times)

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Offline Alain172

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Epson scanner did not detect my computer
« on: December 04, 2023, 09:48:52 PM »
Last week I installed Avast One Family on my computer (Windows 11). I have an Epson XP-7100 printer-scanner connected on the same Ethernet network and the printer is working correctly. My Epson scanner is unable to detect my computer since I use Avast One. I didn't had this problem with McAfee.
Thanks for the assistance.

Offline Pondus

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Re: Epson scanner did not detect my computer
« Reply #1 on: December 04, 2023, 10:06:08 PM »
does avast one have a firewall?

is firewall sett to trusted/private network?

https://support.avast.com/en-us/articleSearch/?searched=firewall#pc


Offline Alain172

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Re: Epson scanner did not detect my computer
« Reply #2 on: December 05, 2023, 02:55:10 PM »
My firewall is on and my network is thrusted.
The names can be different I use the French version of Windows and Avast.
But I finded a clue.
If I reinstall the Epson Event Manager, my scanner is able to detect my computer.
The Epson Event Manager icon is visible in the tray.
If I restart my computer the icon disapears. It was not the case with McAfee.

Offline Alain172

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Re: Epson scanner did not detect my computer
« Reply #3 on: December 06, 2023, 10:35:39 PM »
I took note that each time I restart or turn off my computer. I must reinstall Epson Event Manager.
I also have to reinstall BOINC (a science computing software).

I didn't need to do that with McAfee.
Both are access to Internet in my firewall.
Why Avast remove those programs at startup ?

Thank you for the help.

Offline Alain172

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Re: Epson scanner did not detect my computer
« Reply #4 on: December 14, 2023, 01:55:36 PM »
After many tests I found this:
In Boost PC Optimisation
I removed Epson Event Manager and Epson Printer Connection Checker from the optimisation list.
Now my scanner can communicate with my computer again.

Offline DavidR

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Re: Epson scanner did not detect my computer
« Reply #5 on: December 14, 2023, 02:41:46 PM »
Thanks for the confirmation/clarification.
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