Author Topic: GOOD LUCK WITH REFUND  (Read 2031 times)

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Offline Gary108

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« on: January 24, 2024, 04:43:13 PM »
Avast makes it next to impossible to get a refund even though they guarantee it within 30 days.

You are forced to use chat which obviously has a very badly programmed AI FRONT AND THE REPLIES ARE BARELY SENSENSIBLE.

They use the old bait and switch to get you to buy another product and you can haggle with them for hours JUST TO GET A REFUND!

It is 2024 and the companies still do not understand the extreme importance of after sale service.
I am VERY UNpleasantly surprised. I may go shopping for other products

Heck, even this method of entering text on this forum is antiquated.

Offline DavidR

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« Reply #1 on: January 24, 2024, 06:06:20 PM »
Have you tried this:

-  Refund request - If you haven't got the Order ID, etc enter 00000000 and give as much information that you can, email used etc. to help identify it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security