setifaceUpdatePackages() failed

[magostoni]

Hi,
I'm new to this forum; we installed Avast server edition on our server and the automatic update work well at the beginning; now since 7 january 2008 we receive all the time the software try an update the error message in the log:

Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000002.

We receive the error also if we try the manual update.

What does it means?

[Lisandro]

Is this error still present?
Seems just verbose of the logs.
You can search the forum for 0x00000426 keyword.

[Forejt]

Check the services control panel, is avast! iAVS4 Control Service running and set to automatic startup?

[magostoni]

avast! iAVS4 Control Service is running; I have also restarted it but nothing is changed; the problem and message in the log occurs always when the program try to update.

[Lisandro]

Which is your avast (program) version?

[Forejt]

Please send me files error.log and warning.log from avast4\data\logs folder, and setup.log from avast4\setup folder.

[magostoni]

Here are the files you asked me; setup.log was too big so I cut the last piece.

With thanks

[Forejt]

Does the file setup.ovr exist in avast4\setup folder? Or can you access Add/remove programs control panel -> avast! Antivirus?

[magostoni]

Setup.ovr doesn't exist; exist setiface.ovr;

Yes I can access control panel -> change/remove Avast! Server edition.

[Forejt]

Is there also file "avast.setup"? If yes, try to copy this file as "setup.ovr" and the problem should be fixed.

[magostoni]

I copied and renamed avast.setup in setup.ovr then Try to update from menu Updating -> iAVS Update and receive a different error message

Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 00000000.

So what does has changed?

A note: avast.setup was 0 kb

[Forejt]

Setup.ovr that is the main updating part was corrupted.
Download the file here (only for your server edition version 4.7.859):
http://public.avast.com/~forejt/av_srv-35b/setup.zip
Extract setup.ovr to avast4\setup folder, and delete avast.setup.
Then try the update again.

[magostoni]

Ok,
now is working


Thanks a lot

[mahatma2008]

hi

i have the same problem ,but iam using the new avast 4.8.1169 home edition

and i do not know what to do

please help me

[Lisandro]

i have the same problem ,but iam using the new avast 4.8.1169 home edition

Did you upgrade from 4.7 or this is a new installation?
Which antivirus did you use before avast?
From where were you download avast setup to install? Official site?