Author Topic: false positive reports  (Read 1580 times)

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Offline mf3

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false positive reports
« on: February 04, 2024, 08:39:12 PM »
Hi,

i have reported many false positive reports to this URL (https://www.avast.com/false-positive-file-form.php). However i have never got a reply and none of my reports where considered.

Why is avast fully unresponsive on this topic? They claim "malicious code found" without any reason and ignoring everything which could help the website owner to fix that.

Where and how can I send false positive reports which are considered and not just ignored?


Michael

Offline DavidR

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Re: false positive reports
« Reply #1 on: February 04, 2024, 10:03:01 PM »
First, I'm an Avast user and not an Avast Team member.

The link given in your post is given out a lot in these forums and there are indications the reporter does get a response.  For the most part this looks like when it is a false positive and has been corrected.

So your comment "Why is avast fully unresponsive on this topic?" clearly isn't correct.

There are sites that can also check a site link and or file upload.
https://www.virustotal.com/
https://en.internet.nl/
https://sitecheck.sucuri.net/
https://quttera.com/website-malware-scanner

Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mf3

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Re: false positive reports
« Reply #2 on: February 05, 2024, 03:56:57 PM »
Hi David,

thanks for your reply! I can only share my own experience and i can say that out of cca. 25 emails I never got a reply.

None of the domains are listed in the links you shared. Therefore i assume that either Avast doesn't care about false positives or they are overloaded or something like that.

Nevertheless, having a feedback loop process should be considered as valuable for a "web-security scanner", being that unresponsive shows clearly that they're not interested in improving their accuracy. Not even talking about the fact that they hurt businesses due to their bad classifications.

Anyway, i was hoping that a forum moderator or someone from Avast is taking responsiblity about this case. Since they're not even fixing 2023 with 2024 i'd conclude that they're not care at all!



Offline wchasroth

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Re: false positive reports
« Reply #3 on: May 03, 2024, 05:38:19 PM »
I attempted to use the false positive report (for a PHP script I wrote and ran locally on my laptop, pointing to my LOCAL MySQL server) URL.

The false-positive-report URL fails with:

Access Denied
You don't have permission to access "http://www.avast.com/report-false-positive" on this server.
Reference #18.6d3b2f17.1714750489.1278c90e

https://errors.edgesuite.net/18.6d3b2f17.1714750489.1278c90e

Offline mchain

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Re: false positive reports
« Reply #4 on: May 06, 2024, 07:07:25 AM »
Able to access https://www.avast.com/report-false-positive#pc without issue.

hXXps://errors.edgesuite.net/18.6d3b2f17.1714750489.1278c90e gives the following png file attached below.  Were you using a VPN when going to avast false positive site?

Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803