Author Topic: Avast One VPN says offline, will not connect  (Read 1865 times)

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Offline John40

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Avast One VPN says offline, will not connect
« on: February 14, 2024, 06:37:28 PM »
Trying to figure out why VPN is not turning on - switch just reverts back to off or says I am offline. I have tried repairing and restarting, as well as all other troubleshooting steps, and nothing has helped.

Offline mchain

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Re: Avast One VPN says offline, will not connect
« Reply #1 on: February 15, 2024, 06:46:21 AM »
What version of Avast SecureLine VPN?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #2 on: February 24, 2024, 02:42:54 PM »
Same trouble for me on  Avast One Silver subscription ! Over Limit of 15 Go  (not illimited ???)
Module version VPN : 5.29.9498
« Last Edit: February 24, 2024, 03:37:09 PM by Go11 »

Offline New_Style_xd

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Re: Avast One VPN says offline, will not connect
« Reply #3 on: February 24, 2024, 05:02:21 PM »
Add a print to make it easier to identify
OS: Windows 10 PRO / Intel(R) Core(TM) i7-6500U CPU 2.60 GHz.
Real Time: Avast Premium Security: 24.2.6104 (compilação 24.2.8904.819) IU: 1.0.799
Moble: Avast Security: 24.3.0-1004091
VPN: Avast SecureLine VPN: 5.29.9498
On Demand: Malwarebytes: 4.6.9.314

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #4 on: February 25, 2024, 10:38:46 AM »
OS : Windows 10 Famille - Version   22H2 - Build 19045.4046
64 bits, processor x64 Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz   2.70 GHz
RAM 8,00 Go

Program version Avast One : 24.1.6099 (version 24.1.8821.762)
Virus definitions : 240225-0
VPN module : 5.29.9498

I bought a Silver Subscription.

screenshot :

« Last Edit: February 25, 2024, 10:59:03 AM by Go11 »

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #5 on: February 26, 2024, 12:44:10 PM »
Same problem on my 3 computers, win 10 or win 11. And on my Android smartphone two. The VPN is unavailable, offline. When I disconnect from my Avast account and revert to a free version, all is OK. When I connect to my Avast account (Silver subscription), the VPN is unavailable. Very strange ! Any Idea ?

Offline mchain

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Re: Avast One VPN says offline, will not connect
« Reply #6 on: February 26, 2024, 11:58:48 PM »
VPN services for Avast not available in certain countries.  What country?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #7 on: February 27, 2024, 10:55:44 PM »
France.... But on free version, it's ok.

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #8 on: February 27, 2024, 10:58:10 PM »
And on gold trial subscription, the VPN is avalaible. So the problem IS juste on Silver version.

Offline mchain

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Re: Avast One VPN says offline, will not connect
« Reply #9 on: February 28, 2024, 02:37:40 AM »
I'm assuming Avast One, (which I am not familiar with) has at least three flavors of Avast VPN:
  • Free - Avast One Essentials
  • Silver - ???
  • Gold - ???
Avast One is an all-inclusive security suite containing many features within, some not security related.

https://support.avast.com/en-us/article/One-FAQ/#general

I've searched on avast websites, have not found any references to a Silver or Gold version of their VPN.  This is true for Windows, Mac, Android, or IPhone/IPad.

Windows versions noted are:
  • Avast One Essentials (Free)
  • Avast One (Paid)
VPNs listed there are limited to 5 GB data per week for free version and fewer servers than paid, whereas paid Avast One is unlimited and has more servers to choose from.

Could you provide an attached snapshot of your silver version?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #10 on: February 28, 2024, 09:37:12 AM »
I've got a Silver subscription for Avast One, with more functions, like unlimited VPN.
But, no vpn avalaible since the beginning of my purchase !
Futhermore, it's written "15 GB data left" (it's supposed to be unlimited)

I ask help to the Avast support, but nothing helped (uninstall, reinstall, activation licence from Avast account) !!!

Could someone help me, please ?




« Last Edit: February 28, 2024, 09:44:19 AM by Go11 »

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #11 on: February 28, 2024, 09:51:24 AM »
screenshot of my avast account (susbcription)

Offline Go11

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Re: Avast One VPN says offline, will not connect
« Reply #12 on: March 01, 2024, 10:57:43 AM »
I made a request of refund, but Avast support seems to not be inclined to answer quickly !
What is very strange that is on Gold subscription (I tested the trial Premium version), all is OK.
Avast support didn't find a solution.  >:(


Offline mchain

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Re: Avast One VPN says offline, will not connect
« Reply #13 on: March 02, 2024, 06:57:48 PM »
Sorry, I'm from the USA, not from France.  So, unaware of silver and gold edition Avast VPNs, not offered here.

Tell me what the difference between silver and gold is?
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801