Author Topic: Avast One and icôn VPN  (Read 1003 times)

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Offline ericB60

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Avast One and icôn VPN
« on: April 05, 2024, 07:47:47 AM »
Good morning,
Since yesterday and a reinstallation of Avast One with subscription when I leave the VPN the icon remains with the small green check mark.
A solution ?
THANKS.
Eric

Offline mchain

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Re: Avast One and icôn VPN
« Reply #1 on: April 09, 2024, 01:36:47 AM »
Good evening,

See attached .pngs found below.

You mean this?  The only taskbar icon is Windows Security that has a green check mark.  No other icon currently running on my taskbar has it. 

Maybe you don't see an Avast VPN taskbar icon anymore?

Active VPN taskbar icon below:

Inactive VPN taskbar icon below:

Please attach a screenshot of green check mark so we can see in your next reply.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline ericB60

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Re: Avast One and icôn VPN
« Reply #2 on: April 09, 2024, 08:05:10 AM »
Good morning,
The icons I'm talking about are these...
They are not working properly.
A solution ?
THANKS
Eric

Offline mchain

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Re: Avast One and icôn VPN
« Reply #3 on: April 12, 2024, 07:47:40 PM »
I don't have Avast One but do have a subscription to Avast Premium Security, which includes Avast VPN.

It is possible you had an issue/problem with your old Avast One installation you removed.

If so, what was the issue?

It is also possible your new installation is working as it should, i.e., your VPN continues to run after you end your internet session.

In this case you may have to end the VPN session manually.  Click the 'Disconnect' to manually end your VPN session.  You will have to right-click Avast One taskbar icon to see your choices.

See attached below:

Await your reply.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline mchain

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Re: Avast One and icôn VPN
« Reply #4 on: April 12, 2024, 08:14:26 PM »
I have an Avast FAQ link (just got now) which may help:  https://support.avast.com/en-ww/article/one-silver-faqs/#pc
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline ericB60

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Re: Avast One and icôn VPN
« Reply #5 on: April 12, 2024, 08:32:38 PM »
HI,
I think the problem comes from my PC, on my son's PC under Windows 11 also everything works fine.
Maybe I'll reinstall my computer
Thanks,
Eric