Author Topic: Avast Premium Security 24.2 breaks network shares  (Read 2935 times)

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Offline Kalman

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Avast Premium Security 24.2 breaks network shares
« on: March 06, 2024, 03:50:20 AM »
Today when I updated my computers and others, Avast Premium Security breaks network shares.
Network shares by Name or IP address fail to connect after upgrading Avast PS to version 24.2.6104 (build 24.2.8904.819).
The only way to fix the problem is to turn off "Enable Samba Protection"
Please fix this MAJOR BUG!
Duplicated on 20 computers >:(

Offline Jakub Dubovic

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #1 on: March 06, 2024, 10:50:21 AM »
Hello Kalman,

thank you for reporting the issue!
Could you please help us with the investigation by providing some data?

Please enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging).

Reproduce the issue (try connecting to another machine on the network).

Create a support package (https://support.avast.com/en-eu/article/Submit-support-file) and post the ID here.

Thank you very much,
Jakub

Offline Kalman

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #2 on: March 06, 2024, 03:03:59 PM »
Not interested, maybe Avast should do a better job testing the new releases first!
Every computer that has the update and is on a network has been broken by Avast..
Not talking about just my network...

Offline Bluesman

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #3 on: March 06, 2024, 03:16:26 PM »
Not interested, maybe Avast should do a better job testing the new releases first!
Every computer that has the update and is on a network has been broken by Avast..
Not talking about just my network...

Come on, they try to help you, and you act like a child!

And I am sure if you send the requested files, it will be easier to narrow down what causing your problem.
"The blues are the roots, everything else is the fruits" -Willie Dixon

Offline New_Style_xd

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #4 on: March 06, 2024, 03:25:23 PM »
I agree, the team is trying to solve your problem, what matters is that you send what was requested, so that the team can check the specific problem on your machine and resolve it in an update.
Remembering that software is always evolving.
OS: Windows 10 PRO / Intel(R) Core(TM) i7-6500U CPU 2.60 GHz.
Real Time: Avast Premium Security: 24.2.6104 (compilação 24.2.8904.819) IU: 1.0.799
Moble: Avast Security: 24.3.0-1004091
VPN: Avast SecureLine VPN: 5.29.9498
On Demand: Malwarebytes: 4.6.9.314

Offline Jakub Dubovic

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #5 on: March 06, 2024, 04:36:13 PM »
It's all right, we'll figure it out eventually - it would just be faster with the logs. So far we haven't been able to induce the issue in any testing environment.

Offline New_Style_xd

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #6 on: March 06, 2024, 04:43:07 PM »
It's all right, we'll figure it out eventually - it would just be faster with the logs. So far we haven't been able to induce the issue in any testing environment.

We understand the team regarding this, as this problem already has some other people commenting after updating to the new version and starting to experience these problems.
Unfortunately, not everyone is here to help or facilitate the matter, as this is a community where everyone helps.
Hugs and great work on this BUG.
OS: Windows 10 PRO / Intel(R) Core(TM) i7-6500U CPU 2.60 GHz.
Real Time: Avast Premium Security: 24.2.6104 (compilação 24.2.8904.819) IU: 1.0.799
Moble: Avast Security: 24.3.0-1004091
VPN: Avast SecureLine VPN: 5.29.9498
On Demand: Malwarebytes: 4.6.9.314

Online DavidR

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #7 on: March 06, 2024, 05:25:13 PM »
Not interested, maybe Avast should do a better job testing the new releases first!
Every computer that has the update and is on a network has been broken by Avast..
Not talking about just my network...

Given the circumstances I would have thought you would have welcomed the Avast input (why else bother to post) to quickly resolve the problem.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline New_Style_xd

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #8 on: March 06, 2024, 05:32:19 PM »
It's very difficult to understand the Kalman Team wanting to solve his problem quickly, he's been saying that it doesn't matter, I thought it was a little difficult for someone to want to help.
OS: Windows 10 PRO / Intel(R) Core(TM) i7-6500U CPU 2.60 GHz.
Real Time: Avast Premium Security: 24.2.6104 (compilação 24.2.8904.819) IU: 1.0.799
Moble: Avast Security: 24.3.0-1004091
VPN: Avast SecureLine VPN: 5.29.9498
On Demand: Malwarebytes: 4.6.9.314

Offline chris...

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #9 on: March 06, 2024, 05:53:39 PM »
Reading this message, I've just seen that I too no longer have access to sharing on my local network (impossible access)

I don't know if this is related to version 25.2 but seeing that there are 2 posts on this subject, it seems logical to me to go further.

I should point out that disabling samba protection does not solve the problem.

What's more, there's nowhere in the avast reports (remote access or firewall) to indicate that access has been blocked or even authorised (see capture for last access on 3 March).

So I'm going to send the file so that avast can locate the problem as quickly as possible  ;D

EDIT:
Sorry, but the generation of my support file has been running on a loop for 10 minutes without anything happening ...
nothing has gone right since this update  :(, even if I'm not sure it's the reason for all the problems.

I'll try again later

I also noticed - still with this version - that the various scans were slow to start (blocked at 0% for 2 or 3 minutes).

The smartscan, for example, performs the 1st scan (obsolete apps) quickly but blocks at 33% when the virus scan is supposed to start.




« Last Edit: March 06, 2024, 06:17:01 PM by chris.. »

Offline chris...

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #10 on: March 06, 2024, 08:29:07 PM »
the support tool still won't work even after rebooting, opening as admin ... I left it running for 1 hour  :D but still nothing :(

I'm sorry about the network sharing problem, but we'll have to wait a little longer.

Offline bob3160

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #11 on: March 06, 2024, 11:35:32 PM »
the support tool still won't work even after rebooting, opening as admin ... I left it running for 1 hour  :D but still nothing :(

I'm sorry about the network sharing problem, but we'll have to wait a little longer.
@Chris,
What is your operating system? What version?
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Dinobot2

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #12 on: March 07, 2024, 01:23:05 AM »

I also noticed - still with this version - that the various scans were slow to start (blocked at 0% for 2 or 3 minutes).

The smartscan, for example, performs the 1st scan (obsolete apps) quickly but blocks at 33% when the virus scan is supposed to start.

When you ran the Smart scan did it eventually finish with the slow start? Or did it stay at 33% and never finish, leading you to cancel it?

Offline mchain

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #13 on: March 07, 2024, 02:28:34 AM »
Windows 7 maybe?
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline Jakub Dubovic

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Re: Avast Premium Security 24.2 breaks network shares
« Reply #14 on: March 07, 2024, 03:17:58 AM »
Hello, just an update about the original issue - I believe we have found the culprit. It should be patched as soon as the fix is properly tested.

Thanks for the effort and assistance, everyone!

Now on to the rest of the issues. :)