Author Topic: Renewed Subscription?!  (Read 6345 times)

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Offline Marnaca

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Renewed Subscription?!
« on: March 30, 2023, 11:24:17 AM »
Ok, so as of 25 mar 2023 I were billed by you guys for an account. I have asked for a refund.
But nothing has happened, I have not ordered this program and I have no interest in supporting
this kind of behaviour, I am merely now stating this here in the open space of internet to make sure that
I have proof about both that I have stopped any more of this billing nonsense and that I am declaring that
I want a refund!

Hoping to hear from you guys soon....
Kristian

Offline Cahya Legawa

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Re: Renewed Subscription?!
« Reply #1 on: December 21, 2023, 01:23:17 AM »
For assistance, I suggest getting in touch with the "avast support team" by emailing them your complaint.
Avast Security Premium - Windows 10, Android, iPadOS. | Avast One Free - Windows 11

Offline bolam

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Re: Renewed Subscription?!
« Reply #2 on: December 25, 2023, 11:59:42 PM »
Ok, so as of 25 mar 2023 I were billed by you guys for an account. I have asked for a refund.
But nothing has happened, I have not ordered this program and I have no interest in supporting
this kind of behaviour, I am merely now stating this here in the open space of internet to make sure that
I have proof about both that I have stopped any more of this billing nonsense and that I am declaring that
I want a refund!

Hoping to hear from you guys soon....
Kristian

:)
Quote: "Ok, so as of 25 mar 2023"

So? on 25 December 2023 ? may I have an update of your request?  :)
I personally cancelled the renewal but there is no way to flush this program from my computer.
It seems  that I have to deal with it for many mounts...
JUST WANT TO FLUSH THIS PROGRAM FROM MY COMPUTER!!!!
Thank you if someone can help.   

Offline Cahya Legawa

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Re: Renewed Subscription?!
« Reply #3 on: December 26, 2023, 12:49:43 AM »

Quote: "Ok, so as of 25 mar 2023"

So? on 25 December 2023 ? may I have an update of your request?  :)
I personally cancelled the renewal but there is no way to flush this program from my computer.
It seems  that I have to deal with it for many mounts...
JUST WANT TO FLUSH THIS PROGRAM FROM MY COMPUTER!!!!
Thank you if someone can help.
Check https://www.avast.com/en-id/uninstall-utility#pc
Avast Security Premium - Windows 10, Android, iPadOS. | Avast One Free - Windows 11

Offline Rob59

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Re: Renewed Subscription?!
« Reply #4 on: January 06, 2024, 12:41:31 AM »
horrible service
I am  now on hold for 40 plus minutes
all I want to do is cancel my renewal
So this is the gimmick to get customers not to cancel

Offline DavidR

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Re: Renewed Subscription?!
« Reply #5 on: January 06, 2024, 02:47:54 AM »
horrible service
I am  now on hold for 40 plus minutes
all I want to do is cancel my renewal
So this is the gimmick to get customers not to cancel

-  Cancelling automatic renewal of the Avast subscription - See https://support.avast.com/en-en/article/35.
Also see - Sales - Orders and Renewals FAQ - https://support.avast.com/en-ww/article/Alternative-unsubscribe/
Scroll down to the "How do I cancel automatic renewal of my Avast subscription?" option.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Michel286

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Re: Renewed Subscription?!
« Reply #6 on: March 11, 2024, 04:12:50 PM »
Bonjour,
Moi aussi j'ai été prélevé sur mon compte bancaire alors que j'ai annulé ma commande. Malgré ce prélèvement le service n'est pas assuré. Donc j'ai payé contre mon gré et en plus je n'ai rien.
C'est de l'arnac.

Offline DavidR

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Re: Renewed Subscription?!
« Reply #7 on: March 11, 2024, 06:17:16 PM »
Bonjour,
Moi aussi j'ai été prélevé sur mon compte bancaire alors que j'ai annulé ma commande. Malgré ce prélèvement le service n'est pas assuré. Donc j'ai payé contre mon gré et en plus je n'ai rien.
C'est de l'arnac.

You have options to seek a refund, see Reply #3 above
Vous avez la possibilité de demander un remboursement, voir la réponse n° 3 ci-dessus.

Voir également plus de détails ici :

Les détails de la commande de modification des ventes sont une mauvaise adresse e-mail donnée, etc. - Soumettez un ticket d'assistance Vous pouvez essayer ceci pour voir si les ventes peuvent retrouver votre commande - Soumettez un ticket d'assistance https://support.avast.com/en-ww/contact/ sales_other_general#pc -
Problèmes de remboursement, d'annulation, de facturation, de paiement ou de licence et cliquez sur Suivant.
J'ai besoin d'aide pour un autre problème d'abonnement ou de facturation.

En fonction de votre emplacement, vous pouvez téléphoner ou envoyer un e-mail. - Je pense que l'option e-mail peut être la meilleure car elle établit un ticket d'assistance avec votre e-mail. Donnez autant d'informations que possible pour vous aider à retrouver votre paiement et à réémettre la licence si elle a été envoyée à une adresse e-mail incorrecte.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security