Author Topic: Your False Positive form is not working  (Read 872 times)

0 Members and 1 Guest are viewing this topic.

Offline Duman2

  • Newbie
  • *
  • Posts: 4
Your False Positive form is not working
« on: April 17, 2024, 11:25:21 AM »
Hello,

It is Duman from the Compliance Deaprtment of TrafficStars.

We can't get your replies for the last week for forms we send via https://www.avast.com/report-false-positive#pc

Could you please suggest what should we do to get a reply?

Thank you

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48619
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Your False Positive form is not working
« Reply #1 on: April 17, 2024, 02:22:28 PM »
We also need hxxps://9tez.online/ to be whitelisted.

This domain belongs to Faphouse and used by owners of the Xhamster to promote paid videos.
Please do not post live links to suspected links. As you see in my quote, making the link
unclickable is OK.
Please explain your problem with the forms submission?
« Last Edit: April 17, 2024, 03:16:30 PM by Milos »
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Duman2

  • Newbie
  • *
  • Posts: 4
Re: Your False Positive form is not working
« Reply #2 on: April 17, 2024, 03:05:07 PM »
Hello,

Thank you, noted.

The thing is that we are not getting a replies regarding False Positive tickets submitted via https://www.avast.com/report-false-positive#pc.

Usually your support team replies within 1-2 days, so we wonder if we should report False Positive cases somewhere else.

Also, we really need this domain
Code: [Select]
9tez[.]online to be removed from your malware list.

Here is the screenshot:
Code: [Select]
https://ibb[.]co[.]com/7NF6Q6s
Thank you

Duman

Compliance Department of TrafficStars

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48619
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Your False Positive form is not working
« Reply #3 on: April 17, 2024, 03:10:33 PM »
I've notified Avast. Let's see if that gets you a reply.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Duman2

  • Newbie
  • *
  • Posts: 4
Re: Your False Positive form is not working
« Reply #4 on: April 17, 2024, 03:19:42 PM »
Thank you! :)

Offline Milos

  • Avast team
  • Super Poster
  • *
  • Posts: 2295
Re: Your False Positive form is not working
« Reply #5 on: April 17, 2024, 03:33:20 PM »
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89244
  • No support PMs thanks
Re: Your False Positive form is not working
« Reply #6 on: April 17, 2024, 04:52:37 PM »
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos

A little disappointing, how are the senders going to be notified/know one way or another.

Has this one been cleared or not ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 48619
  • 64 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Your False Positive form is not working
« Reply #7 on: April 18, 2024, 12:08:49 AM »
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos
What happened to the friendly and helpful replies that were one of the hallmarks
of this forum?  :'(
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Duman2

  • Newbie
  • *
  • Posts: 4
Re: Your False Positive form is not working
« Reply #8 on: April 18, 2024, 11:27:26 AM »
Hello again,

Any chance we can post our False Positive requests somewhere in this forum, so we can at least know the status of our requests?

Thanks and regards,

Duman

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89244
  • No support PMs thanks
Re: Your False Positive form is not working
« Reply #9 on: April 18, 2024, 11:47:13 AM »
Hello again,

Any chance we can post our False Positive requests somewhere in this forum, so we can at least know the status of our requests?

Thanks and regards,

Duman


I think you have less chance of a direct response from Avast here on the forums, which is why when those responding (mostly avast users) give out the possible false positive link.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1566
Re: Your False Positive form is not working
« Reply #10 on: April 19, 2024, 03:22:12 PM »
Hello,
the form works, we are not sending the replies anymore.

Best,
Milos
Im amazed at that pathetic reply which simply represents poor customer service. Come on Avast, you can do better than this!

It will likely result in more work than less for Avast staff, as users will likely keep submitting more FP forms without feedback.
« Last Edit: April 19, 2024, 03:24:45 PM by rocksteady »