Author Topic: Mistyped email for subscription  (Read 248 times)

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Offline yasminea

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Mistyped email for subscription
« on: April 22, 2024, 06:24:36 PM »
I need help! I signed up for a free trial of Premium Security, and an mistyped email that I do not have access to is linked to the subscription. I created an account with the correct email (which is how I'm making this post) and signed in, but I cannot transfer the subscription. I tried to call support but no answer so far. I'm hoping to cancel the subscription ASAP.

Offline DavidR

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Re: Mistyped email for subscription
« Reply #1 on: April 22, 2024, 08:39:35 PM »
You could try this link:
-  Sales change order details wrong email address given, etc. - Submit a support ticket You could try this to see if sales can track down your order - *** alternative question/issue *** Submit a support ticket 

Expand the I need help with a different subscription or billing issue (expand/change this option) - select the "I need help with a different subscription or billing issue" and then the Next button.

Use the Email option at the bottom of that page.
Give as much information to try and track down your incorrect and either correct it of cancel it.
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