Author Topic: Death of customer & useless "support" site  (Read 610 times)

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Offline LOUISA5

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Death of customer & useless "support" site
« on: May 06, 2024, 03:12:46 PM »
I have been trying to inform you that Louisa is dead. Her credit cards are inactive.

Your "support" site is HORRIBLE. There is no way to communicate with anyone but a sales agent.

TAKE HER OFF OF YOUR LIST.

Offline DavidR

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Re: Death of customer & useless "support" site
« Reply #1 on: May 06, 2024, 04:49:08 PM »
Unfortunately there is no information in your post that would be able to do this.  Plus it shouldn't really be conveyed in a public forum.

Before shooting the messenger, I'm an avast user and don't work for Avast.

I will however try to draw attention to your post.
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Offline prokopes_

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Re: Death of customer & useless "support" site
« Reply #2 on: May 06, 2024, 05:36:29 PM »
Thank you for bringing this to our attention. I'm sorry to hear about your experience. I asked our support team to contact you directly via email.

It is certainly not intentional that only the sales team would be available from the support team. If you need to cancel an Avast subscription or get a refund, please use the links below:
I hope this is useful.
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