Author Topic: URGENT - Charged for DRi*Avast Software and Need to Cancel  (Read 250890 times)

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Offline DavidR

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #135 on: December 13, 2023, 07:13:43 PM »
You Purchased USD 77.99 at DRI*AVAST Software in NETHERLANDS on card xx8918 your balance KWD 256.525please I need my money back refund

Follow the link given in my post above yours.

From Reply #118 - https://forum.avast.com/index.php?topic=220340.msg1698873#msg1698873
Also Rely#120, and Reply #127, also gives a url to seek a refund.
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Offline Ηλιας

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #136 on: May 12, 2024, 10:09:13 AM »
I was charged 93,99 euros 2 days ago from DRI*AVAS avast IR in my bank account GR****9935! I don't even have a subscription in my account, how is this even possible? No even a receipt on my email??? What is happening?

There is no support at all! Just a phone number in USA which obviously I can't call, unless if I get charged by the phone company! No chat to solve the problem, no email support!

Offline DavidR

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Re: URGENT - Charged for DRi*Avast Software and Need to Cancel
« Reply #137 on: May 12, 2024, 12:49:22 PM »
Did you try this link from an earlier post ?
What Avast Product are you using  ?

Hello,
use https://support.avast.com/contact/sales_refund/sales/?c=true for the refund, please.

Milos

I followed it through and there is an option to email, but you need to select it (see attached image) following the steps.
1. Select I want a Refund.
2. An Avast software product.
3. I bought the wrong product.  Whilst this is not technically correct according to your post, but it it gets you to the next step. 
Please select your preferred contact option - Here you can select Email and complete the form 'Description of the issue' and give as much information as possible.

As far as an Order ID goes try entering 00000000 as you don't know it to get past that step.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.6.6121 (build 24.6.9241.848) UI 1.0.809/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security