Install Limbo

[eLIANT]

Installing Avast Free was at 75% when PC crashed.  Now when rebooted the 75% progress screen pops, but does not continue.  I can't restart the install, and I can't uninstall because Avast is not installed.  I tried Clear but I cant turn off safeguard because, again, Avast is not installed.

I am PC Admin but I can't modify stats.ini because it thinks its open under a different program (it's not).

I'm comfortable editing registry if that's what it takes.

Any suggestions on clearing and reinstalling, or completing the installation that's already underway?

[DavidR]

We don't know what Avast product you were trying to install or anything about your system (OS, existing anti-virus, what Avast product you were trying to install, etc) so it is hard to advise on a resolution.

You could try a Clean Reinstall - 1. - Download the avast! Uninstall Utility, avastclear.exe https://www.avast.com/uninstall-utility and save it to your HDD. Make a note of the steps required or print the page.
2. - Download the latest Avast off-line installation file for your Avast Program Free: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe and save to your HDD.

Follow the instructions in the link in 1.

[Dinobot2]

They were installing Avast Free.

[eLIANT]

Thanks Dinobot2, for noticing that.

Also, I said "I tried Clear."  That's the Avast Clear Uninstaller that didn't work.
Finally, I said "I can't modify stats.ini"  That's the first step when attempting to follow the "Uninstall Avast using Command Prompt" instructions from the uninstall-utility link sent by DavidR.
Last, I downloaded the offline-setup.exe DavidR suggested.  It's been running for about an hour with no progress bar displayed.  I'll let it run all night, but not holding my breath.

Anyone else have an idea?

[mchain]

• What is the OS?
• Do you know what caused the system crash?