No bookmarks in Bank Mode + blank screen running Bank Mode

[Andrea M.]

Hello Team,

My bookmarks in Bank Mode have disappeared. When I try to save one site, Bank Mode closes.

I'm using Avast Premium Security
Program version 24.4.6112 (build 24.4.9067.835)
Virus definitions version 240515-4
UI version 1.0.803
Windows 11

Could anybody help me, please?
Thanks in advance.

Andrea


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Update: now all I see is a blank screen.

[mchain]

Thank you for update.

Your version of Avast Premium Security is current. 

Did this issue with Bank Mode start with the newest update?  If yes, you may want to repair your Avast Premium Security installation.

https://support.avast.com/en-us/article/repair-antivirus/#pc

Have you updated Avast Secure Browser to the latest version?  See attached below.

Check what the current version for Avast Secure Browser is (standard user).

Go to 3 dots upper right corner and click that.  Avast Secure Browser runs in both user environments and is the same user version for both:

• Standard User Mode
• Bank Mode

If the standard (non-bank mode browser) is older than the indicated version attached below, then merely opening the About Avast Secure Browser window will start the updating process.

Let us know how you get on.

[Andrea M.]

Problem solved. Thanks!

[mchain]

Thank you for getting back to us.

What did do to fix?