Author Topic: Refund  (Read 576 times)

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Offline mfnmelb1

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  • Posts: 1
« on: May 19, 2024, 05:38:35 AM »
I cancelled this before the end of the trial period and still remember filling in the questionnaire asking why. I  though that I had deleted my account but was still there when I checked. I noticed that my card was marked as out of date 04/24 so how money was deducted is a concern. I deleted this software several weeks ago and do not wish to use it. Please refund the money.
Hi, Matthew.
Your free trial period has ended, and you're now on a regular subscription plan. Automagically. Thanks for staying with us!

Here's your invoice and a few bits of ther important information. Please have a look, and save this email - it might come in handy if you ever need to contact us.
Order ID
Order date
16 May 2024
Authorized reseller
DigRiv Ireland, Ltd, a Digital River Company
Need to manage your subscriptions?
Just sign into your user account to download your invoice, update your preferred payment method, cancel your subscription or request a refund.
Your products

Avast Gold Individual
A$ 127.99
Subscription status: Subscribed
Subscription period: 1 Year
Number of devices: 5 Devices
Need to download Avast Gold? Get it here.
(for Android phone/tablet)
(for iPhone/iPad)
After installation, open the interface and go to Dashboard > Account, then log in to your account.

See installation instructions
Subtotal: A$ 116.35
Taxes: A$ 11.64
Total: A$ 127.99
Paid with Mastercard **** 5489
Your details
Billing address
Matthew Nimmo
Shipping address
Electronic license delivery
Since every step leads to an international phone call, this is the only way to get in touch with you charlatans. if you think i'm going to waste more money on an iternational >:( phone call  from Australia. Think again.

If you really care about your customers then you need to make it alot easier to fix problems. Absolute fucking discgrace,

Offline rocksteady

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  • Posts: 1582
Re: Refund
« Reply #1 on: May 19, 2024, 04:57:46 PM »
Remove or obscure your email address from your original post above. This is a public forum and you are exposing yourself to email address harvesting, spam and more.

Then look here for some advice

« Last Edit: May 19, 2024, 04:59:50 PM by rocksteady »