Author Topic: Refund  (Read 423 times)

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Offline mfnmelb1

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Refund
« on: May 19, 2024, 05:38:35 AM »
I cancelled this before the end of the trial period and still remember filling in the questionnaire asking why. I  though that I had deleted my account but was still there when I checked. I noticed that my card was marked as out of date 04/24 so how money was deducted is a concern. I deleted this software several weeks ago and do not wish to use it. Please refund the money.
   
Hi, Matthew.
 
 
 
Your free trial period has ended, and you're now on a regular subscription plan. Automagically. Thanks for staying with us!

Here's your invoice and a few bits of ther important information. Please have a look, and save this email - it might come in handy if you ever need to contact us.
 
 
 
 
 
 
 
 
Order ID
 
 
138928987200
 
 
Order date
 
 
16 May 2024
 
 
Authorized reseller
 
 
DigRiv Ireland, Ltd, a Digital River Company
 
 
 
 
 
 
Need to manage your subscriptions?
 
 
 
Just sign into your user account to download your invoice, update your preferred payment method, cancel your subscription or request a refund.
 
 
 
MANAGE SUBSCRIPTIONS
 
 
 
 
Your products
 
 
 
 
 
 

 
 
Avast Gold Individual
A$ 127.99
 
Subscription status: Subscribed
Subscription period: 1 Year
Number of devices: 5 Devices
Need to download Avast Gold? Get it here.
DOWNLOAD FOR PC
DOWNLOAD FOR MAC
      
(for Android phone/tablet)
      
(for iPhone/iPad)
After installation, open the interface and go to Dashboard > Account, then log in to your account.

See installation instructions
    
 
 
 
 
 
Subtotal: A$ 116.35
Taxes: A$ 11.64
 
Total: A$ 127.99
 
Paid with Mastercard **** 5489
 
 
 
 
 
 
 
 
 
Your details
 
Billing address
 
 
Matthew Nimmo
 
matthewnimmo@hotmail.com
 
 
Shipping address
 
 
Electronic license delivery
 
Since every step leads to an international phone call, this is the only way to get in touch with you charlatans. if you think i'm going to waste more money on an iternational >:( phone call  from Australia. Think again.

If you really care about your customers then you need to make it alot easier to fix problems. Absolute fucking discgrace,
i
 
 
 
 
 
 
 




Offline rocksteady

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  • Posts: 1574
Re: Refund
« Reply #1 on: May 19, 2024, 04:57:46 PM »
@mfnmelb1
Important.
Remove or obscure your email address from your original post above. This is a public forum and you are exposing yourself to email address harvesting, spam and more.


Then look here for some advice https://forum.avast.com/index.php?topic=327085.0

« Last Edit: May 19, 2024, 04:59:50 PM by rocksteady »