Author Topic: no response to false positive report  (Read 524 times)

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Offline lemintproperty

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no response to false positive report
« on: May 28, 2024, 08:10:54 PM »
Years ago, I reported false positives on the forum, and the admins were great about investigations and correcting the matter quickly.  I know that a form is used now, but I have gotten no response.  Has anyone else experienced this?  What other steps can be taken?

The site is genf20.cXm. The report just says it was "infected with URL: Blacklist."


Online DavidR

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Re: no response to false positive report
« Reply #1 on: May 28, 2024, 09:00:04 PM »
Avast no longer email a response.

Only one hit here - https://www.virustotal.com/gui/url/f042bc788d9e069b5b11075e14035384a11fc9d785f130266685decdd39b9d9a?nocache=1
Low Security Risk - with some hardening improvements suggested here - https://sitecheck.sucuri.net/results/genf20.com

New location to report both a False Positive and or a False Negative for File or URL - https://www.avast.com/submit-a-sample#pc

Still detected.
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Offline lemintproperty

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Re: no response to false positive report
« Reply #2 on: May 29, 2024, 08:47:10 PM »
Thank you for your reply.

I checked the two URLs you gave me:
- sitecheck.securi.net says the site is not blacklisted.
- virustotal.com said the site was flagged as malicious on CRDF.  CRDF answered me that the flag was a false positive and removed it from their list. 

I suppose I will just report all this again on the Avast form.  But if Avast does not respond and does not act, do I have any other recourse? 

Online DavidR

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Re: no response to false positive report
« Reply #3 on: May 29, 2024, 11:49:45 PM »
Did you use the Online form URL that I gave ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline lemintproperty

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Re: no response to false positive report
« Reply #4 on: May 31, 2024, 08:34:31 PM »
Yes, I have used it three times and received no answer.  I got the CRDF block (which you pointed out to me) removed, plus a VIPRE block removed which I found afterwards.  I see no other blocks anywhere.  Just waiting for Avast to respond to the form.   

Online DavidR

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Re: no response to false positive report
« Reply #5 on: May 31, 2024, 10:57:14 PM »
As I mentioned:
Avast no longer email a response.
This is something that I disagree with, if someone takes the time to report it I feel they need a response.

That said for many the response if an FP would be it no longer being detected.
If it continues to be detected the likelihood (my assumption) is that it is still considered malicious.  Not great to assume though.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security