Author Topic: Annoying pop up  (Read 497 times)

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Offline mortisaisreda

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Annoying pop up
« on: August 02, 2024, 01:10:57 PM »
I keep getting this warning (see attached image). It has been happening every half hour for days, and it is very annoying, especially since I have not visited palettegen.com.
Is there any other solution besides uninstalling Avast, considering that SupportMail is not working?

Offline DavidR

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Re: Annoying pop up
« Reply #1 on: August 02, 2024, 01:35:34 PM »
Uninstalling Avast wouldn't stop the attempted connections to the site, you just wouldn't see the alerts and you could be at risk.

As you weren't intending to visit the site:
Start by clearing your browser cache and cookies, including 3rd party cookies and restart your browser.
If that resolves it you should be good to go.
If it doesn't try running your browser with add-ons disabled.

If that resolves it, have you added or updated any add-ons ?
If so try disabling that add-on - and restart and try again.
If still not resolved and you are using Chrome based browser - try this suggest by Avast Team member 'lukor'
What about page notifications? Here: chrome://settings/content/notifications ? Do you have all cleared?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free  24.8.6127 (build 24.8.9372.862) UI 1.0.814/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline mortisaisreda

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Re: Annoying pop up
« Reply #2 on: August 02, 2024, 04:01:26 PM »
I did everything listed. Nothing helps, I get the same notification from Avast again.  :(

Offline Pondus

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Re: Annoying pop up
« Reply #3 on: August 02, 2024, 04:18:09 PM »
I did everything listed. Nothing helps, I get the same notification from Avast again.  :(
did you clear evrything in your browser?
In all major Internet browsers (e.g., Chrome, Edge, Firefox, IE, Opera), pressing Ctrl + Shift + Delete opens the Clear browsing data window to quickly clear private data and history

did you disable all extensions in your browser?



Offline mortisaisreda

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Re: Annoying pop up
« Reply #4 on: August 02, 2024, 05:54:47 PM »
It makes no sense to me to disable extensions that I've been using for years.   :( The problem is with Avast. I guess I should disable Avast if I don't find another solution.
Is there a way to contact the Avast support team?

Offline Nunzio77

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Re: Annoying pop up
« Reply #5 on: August 02, 2024, 06:54:51 PM »
Try running a scan with
Norton Power Eraser and Sophos Scan & Clean
You don't have to install them but run them and they will clean you from any malware, cookie trackers, etc... It's a second opinion scan that is always better to do with any AV.
Thank you and good day!
Nunzio
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Avast Free - Windows 10 Pro-32 Bit, Intel Core2 Duo CPU T7500, RAM 4 Gb, SDD 512 Gb, ATI Mobile Radeon HD 2400 - Avast Mobile Security Free - Smartphone Android

Offline DavidR

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Re: Annoying pop up
« Reply #6 on: August 02, 2024, 09:39:14 PM »
It makes no sense to me to disable extensions that I've been using for years.   :( The problem is with Avast. I guess I should disable Avast if I don't find another solution.
Is there a way to contact the Avast support team?


The instructions are there for investigation only (to try and determine the cause) if nothing else to confirm or deny if one is the cause.

It isn't there for you do for eternity.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free  24.8.6127 (build 24.8.9372.862) UI 1.0.814/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security