Author Topic: About your company's product misdiagnosing our software  (Read 4092 times)

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aliceliang

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About your company's product misdiagnosing our software
« on: January 28, 2008, 04:45:42 AM »
Dear ALWIL Software,

Hello, The research staff at Kingsoft AntiVirus Research & Development Center in China. On 23:00 of January 23 of 2008, discovered that your company's product AVAST4.7 mistakenly treated two of Kingsoft AntiSpyware Online Scan files as viruses, they are kaextend.dat and kaeboot.dat respectively. The virus database used by your company was: 080123-2, 01/23/2008. After careful verification by our research staff, we have found that these two files are from the Kingsoft AntiVirus' engine module.

We sincerely hope your company would look into this problem and withdraw your wrong report.

We are looking forward to your reply.

Thank you.

Contact us:
 E-mail:vxchange@kingsoft.com
MSN:lovehang99@hotmail.com

Yours sincerely,
January 28, 2008

galooma

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Re: About your company's product misdiagnosing our software
« Reply #1 on: January 28, 2008, 09:43:42 AM »
does your program have any form of encryption on your signature files yet?

this is becoming a regular occurrence. and has anything changed at your end

http://forum.avast.com/index.php?topic=32365.msg271381#msg271381

http://forum.avast.com/index.php?topic=31960.msg266910#msg266910
« Last Edit: January 28, 2008, 09:46:51 AM by Cloussau »

Offline RejZoR

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Re: About your company's product misdiagnosing our software
« Reply #2 on: January 28, 2008, 10:04:30 AM »
Links to your online scanner or files in question would be helpful.
Visit my webpage Angry Sheep Blog

aliceliang

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Re: About your company's product misdiagnosing our software
« Reply #3 on: January 29, 2008, 10:59:27 AM »
Thanks for your reply. Could you either offer me the address to upload the sample files you mentioned in your reply? Or contact my collegue, this is his MSN:lovehang99@hotmail.com.


Offline DavidR

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Re: About your company's product misdiagnosing our software
« Reply #4 on: January 29, 2008, 04:53:52 PM »
Send the sample/s to virus@avast.com zipped and password protected with the password in email body, a link to this topic might help and false positive in the subject.

Do these detections happen to be unencrypted signature files ?
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aliceliang

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Re: About your company's product misdiagnosing our software
« Reply #5 on: February 19, 2008, 09:46:18 AM »
Hi, I am a staff from Kingsoft Corporation in China. I have posted a topic about your company's software misdiagnosing our software and sent the samples to the mailbox virus@avast.com. But we haven't received any responses even after the spring festival. We sincerely hope that your company will handle this problem as soon as possible.

Offline igor

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Re: About your company's product misdiagnosing our software
« Reply #6 on: February 19, 2008, 10:24:13 AM »
Your files contain plaintext (unencrypted) virus signatures.
In that case, we can't do anything about it, sorry.
Please encrypt your signatures properly.