Author Topic: Outlook Express misbehaving  (Read 8907 times)

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Offline crowterman

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Outlook Express misbehaving
« on: May 16, 2003, 08:11:46 PM »
The last few days I have been unable to open Outlook Express (v.6) unless I am already online.

Could this be anything to do with updating to build 4.0.211 ?

It starts to open, but then asks me to Log-on, which it has never done before.  It accepts the Log-on, but then nothing else happens, and Ctrl-Alt-Del shows it as "Not responding".

If I go online there is no more problem, but sometimes I just want to read an old message, or write a new one before connecting up to send it

Can anyone help, please ?

Offline Vlk

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Re:Outlook Express misbehaving
« Reply #1 on: May 17, 2003, 02:49:50 PM »
How are your mail servers configured? What type of incoming mail server you use (POP3, IMAP4, other)?

Also,

Quote
and Ctrl-Alt-Del shows it as "Not responding".

"Not responding" for which application?? And what operating system are you using?

Everything was OK before you updated to v4.0.211?

Thanks
Vlk
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Offline crowterman

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Re:Outlook Express misbehaving
« Reply #2 on: May 17, 2003, 04:43:58 PM »
I use a POP3 server.  Does this answer your question about how my server is configured ?  (I am not much more than a novice  :) )

OS is Windows 98.

"Not responding" programme is Outlook Express.

Can't be sure whether the problem ties up exactly with updating to build 211, but as both have been in the last few days I now wonder whether there is a link.

Offline crowterman

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Re:Outlook Express misbehaving
« Reply #3 on: May 21, 2003, 05:54:33 PM »
Any more thoughts on this one yet ?

Offline vojtech

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Re:Outlook Express misbehaving
« Reply #4 on: May 22, 2003, 11:31:12 AM »
Quote
It starts to open, but then asks me to Log-on, which it has never done before.

What log-on, to the POP server or ... ?
Do you use avast mail scanning feature ?

Offline crowterman

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Re:Outlook Express misbehaving
« Reply #5 on: May 22, 2003, 04:16:27 PM »
The box that pops-up says "Logon - mail.tesco.net.     Please enter your user name and password for the following server"

The password box is auto-completed.

I have now noticed that if I click on the OK box quite quickly it leads to the "Outlook Express not responding" situation as described above.

If I leave it without clicking, the program opens up as usual, but once it is open if I click OK in the Logon window, it (the Logon window) disappears and quickly returns again. If I click Cancel all is well.

So I have found a way around the original problem, but why is it behaving like this  ???

Yes, I do use Avast Mail Scanner.
« Last Edit: May 22, 2003, 05:52:13 PM by crowterman »

Offline vojtech

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Re:Outlook Express misbehaving
« Reply #6 on: May 23, 2003, 11:09:22 AM »
Please send me the file C:\Program Files\ALWIL Software\Avast4\Data\log\aswMaiSv.log (after you encounter this problem).

peterka@asw.cz

Offline Culpeper

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Re:Outlook Express misbehaving
« Reply #7 on: May 26, 2003, 06:31:31 AM »
Please send me the file C:\Program Files\ALWIL Software\Avast4\Data\log\aswMaiSv.log (after you encounter this problem).

peterka@asw.cz


From my aswMaiSv.log

05/25/03 18:50:27:   Started
05/25/03 18:50:27:   Using Microsoft wsock32.dll, ver2.2, 32bit of Apr 28 1998, at 19:33:24.
05/25/03 18:50:27:   WSAAccept not loaded
05/25/03 18:50:34:   POP Server settings changed: pop3.trail.com 110
05/25/03 18:50:34:   SMTP Server settings changed: smtp.trail.com 25
05/25/03 18:50:34:   IMAP Server settings changed:  143
05/25/03 18:53:41:   --POP Mail is clean
05/25/03 18:53:44:   --POP Mail is clean
05/25/03 18:53:47:   --POP Mail is clean
05/25/03 18:53:50:   --POP Mail is clean
05/25/03 19:30:16:   --POP Mail is clean
05/25/03 19:30:17:   --POP Mail is clean
05/25/03 19:30:50:   --SMTP Mail is clean
05/25/03 19:30:56:   --SMTP Mail is clean
05/25/03 19:31:02:   --SMTP Mail is clean

So what is that WSAAcept not loaded and the other logs for the time 18:50???
« Last Edit: May 26, 2003, 06:34:12 AM by Culpeper »
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T'was the witch of November come stealing.

Offline vojtech

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Re:Outlook Express misbehaving
« Reply #8 on: May 26, 2003, 04:57:26 PM »
Quote
So what is that WSAAcept not loaded and the other logs for the time 18:50???

There are no errors.
WSAAccept not loaded - it means that you have neither Win2000 nor WinXP.
POP Server settings changed - it is normal loading settings from ini during initialization

crowterman:
In your log there is an error while connecting POP server. Avast connects to POP server as lately as OE authenticates (there is server address in your modified username). So when avast cannot connect to server, OE fails to authenticate and displays that dialog. In previous version avast simply closed the connection in this situation and OE displayed message "Your server has unexpectedly terminated the connection ...". Did you encounter this ?

As for OE misbehaving after it is started, you say that you want to use OE offline but you probably use the option "Send and receive messages at startup" in OE ?

Offline Culpeper

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Re:Outlook Express misbehaving
« Reply #9 on: May 26, 2003, 06:31:36 PM »
thank you
The wind in the wires made a tattletale sound
And a wave broke over the railing
And every man knew, as the Captain did, too,
T'was the witch of November come stealing.

Offline crowterman

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Re:Outlook Express misbehaving
« Reply #10 on: May 26, 2003, 09:33:29 PM »
Thanks, Vojtech, with your help light is beginning to dawn :D

Yes, now you mention it my old version did display the "unexpectedly terminated  connection " message under these circumstances.

And Yes, the "Send and receive messages at startup" is selected.  I have now de-selected it and, though I have not tested it off-line, I can see that this has probably solved my difficulty.

Superb program--Superb back-up.  Many thanks again ;D