Wow ! What a start ! What now ?

[Milkman]

  Hi ! I'm new ! Couldn't you guess ?

  First morning after installation of Avast! 4 Home, and my Incredimail starts up as normal. Avast! detected two incoming Emails with Win32:Netsky-C[Wrm] ......... one said 'Believe me' and the other 'Is that your attachment?'.

  Avast! came up with the "Don't panic!" message and options to 'send to chest', 'repair', and 'delete'. The delete option had the 'delete on restart if necessary' option (I think that's what it said - so I ticked it.
  My questions are these ;

  1. Because I, obviously, did panic a bit, I noticed that the Emails didn't delete, so I restarted the PC, but they were still there and hadn't been deleted. Did I do something wrong ?

  2. I deleted them manually from my inbox and they are now in my deleted items folder in Incredimail. What should I have done, and what should I do when Email infected files are detected in future please ? Which is the preferred option of the ones given ?

  I have looked at the Help pages but can't get a clear picture of the precise actions I should perform when an infected Email is found.

  3. Should I now permanently delete the two files and should I be performing some sort of cleanup, or repair, of my system ?

  4. I can't find any evidence of Avast! having found these two files in any of Avast! 's logs, etc.. Should there be ?

  5. Basically what should I DO NEXT PLEASE ?

  Thankyou very much for helping, and I'm sorry my first contribution to this excellent forum isn't exactly a contribution, but more a plea for advice.

  Milkman.  

[Vlk]

The mails won't be deleted, just the attachments (the payload). The mails themselves are benign.

You can set a rule in IncrediMail to delete them - they're tagged in the subject field by avast.

So next time, basically do the same thing -- either click Delete or Move2Chest. That's all...

And - keep calm

Cheers,
Vlk

[Milkman]

 

  Thanks Vlk,

  There weren't any attachments visible. I guess that means they'd already been deleted even before the Avast! alert appeared on my screen. Is that the case ?

  Also, do I need to run a scan or repair process please ?

  Cheers !

[shgoh]

no....when you have an email attachment with virus....when avast! window pops up...always select delete/move to chest....as what vlk just mentioned...

alternatively you can have the process automated...take a look at this link
http://forum.avast.com/index.php?board=2;action=display;threadid=3205

don't have to be panic..there's nothing more you should do...hope u understand what i mean...

[Milkman]

  Yes. Thankyou for your help. I understand. Sorry to be a nuisance.





  .  

[shgoh]

no worries...by the way...welcome to avast forums...

[Milkman]

  Thanks !  

[Pagan_pen]

Hi - another novice here,

I also have problems when avast detects an infected file. I get to the options window, repair, delete, etc But it can not do any of them and returns an error message about not being able to find the specified file (which is a .zlo). At present I am just manually deleting the infected messages (still with attachments).

Can anyone advise?

Thanks

[Lisandro]

Hi - another novice here,

I also have problems when avast detects an infected file. I get to the options window, repair, delete, etc But it can not do any of them and returns an error message about not being able to find the specified file (which is a .zlo). At present I am just manually deleting the infected messages (still with attachments).

Can anyone advise?

Thanks

Maybe this forum: http://forum.avast.com/index.php?board=2;action=display;threadid=3257;start=msg23895#msg23895