We had this problem too. What was happening is that in the "quick messages and notes" people do not tend to put a subject. This annoys Avast, and it will flag it as potentially dangerous. You can either convince your users to always put a subject, or do the following:
Locate the resident task you are currently using
Go down to Outlook/Exchange (or other mail provider, depending on what you use)
Under "Heuristics" change it to "custom" and click the "customize button"
In the dialog that pops up uncheck "Subject Structure Check"
You can also disable the option to mark the subject line in the previous window.
I hope this helps.