Author Topic: update problem  (Read 9323 times)

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Offline Lisandro

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Re: update problem
« Reply #15 on: March 05, 2008, 08:45:51 PM »
I created a new servers.def
The update process will restore the default one as soon it starts...
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Online DavidR

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Re: update problem
« Reply #16 on: March 05, 2008, 09:13:10 PM »
I created a new servers.def
and changed avast.ini:
[InetWD]
RASWaitSeconds=120
UpdatePeriod=240
UseRAS=0
AssumeAlwaysConnected=0

I would say you need to change the UseRAS=0 to UseRAS=1 if you are using dial-up.
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Offline chz

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Re: update problem
« Reply #17 on: March 06, 2008, 09:27:04 PM »
done,
but still the same errors:
06.03.2008   21:21:23.000   1204834883   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
06.03.2008   21:21:23.000   1204834883   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
06.03.2008   21:21:23.000   1204834883   general   InvalidateCurrent: invalidated server 'Download603 AVAST Server' from 'main'
06.03.2008   21:21:23.000   1204834883   general   SelectCurrent: selected server 'Download961 AVAST Server' from 'main'
06.03.2008   21:21:23.000   1204834883   package   GetPackages - set proxy for inet
06.03.2008   21:21:23.000   1204834883   internet   SYNCER: Type: use IE settings
06.03.2008   21:21:23.000   1204834883   internet   SYNCER: Auth: another authentication, use WinInet
06.03.2008   21:21:23.000   1204834883   internet   while trying to get file 'servers.def.vpu', error 0x20000004 has occured, try 1

Offline chz

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Re: update problem
« Reply #18 on: March 06, 2008, 09:44:20 PM »
manual update is ok.
automatic update does not work.

Offline Lisandro

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Re: update problem
« Reply #19 on: March 06, 2008, 10:29:59 PM »
The 0x20000004 infamous error... I never could learn what it is really referred to  >:(
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Offline alanrf

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Re: update problem
« Reply #20 on: March 06, 2008, 10:45:27 PM »
Sorry if it seems a silly question but are you using a dial up connection or do you have broadband?

Offline chz

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Re: update problem
« Reply #21 on: March 07, 2008, 11:20:38 AM »
dial up with data card.

Offline alanrf

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Re: update problem
« Reply #22 on: March 07, 2008, 11:36:15 AM »
Have you set your connection to: I only connect to the Internect using a dial-up modem (UseRAS=1 in the avast4.ini file as recommended by DavidR earlier)?


Offline chz

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Re: update problem
« Reply #23 on: March 07, 2008, 06:47:14 PM »
yes, set to 1

it looks like the update worked now, but I have pressed the update button manually.

Offline chz

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Re: update problem
« Reply #24 on: March 08, 2008, 08:23:09 PM »
again, NO automatic update:

08.03.2008   17:15:48.000   1204992948   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
08.03.2008   17:15:48.000   1204992948   general   InvalidateCurrent: invalidated server 'Download85 AVAST Server' from 'main'
08.03.2008   17:15:48.000   1204992948   general   SelectCurrent: selected server 'Download980 AVAST Server' from 'main'
08.03.2008   17:15:48.000   1204992948   package   GetPackages - set proxy for inet
08.03.2008   17:15:48.000   1204992948   internet   SYNCER: Type: use IE settings
08.03.2008   17:15:48.000   1204992948   internet   SYNCER: Auth: another authentication, use WinInet
08.03.2008   17:15:48.000   1204992948   internet   while trying to get file 'servers.def', error 0x20000004 has occured, try 10
08.03.2008   17:15:50.000   1204992950   internet   tried 10 servers to get file 'servers.def', but failed (0x20000004)
08.03.2008   17:15:50.000   1204992950   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a02740\onefile, servers.def, error: 0x20000004
08.03.2008   17:15:50.000   1204992950   package   Tried to download servers.def but failed with error 0x20000004.
08.03.2008   17:15:50.000   1204992950   general   Err:Cannot connect to download85.avast.com (unknown:80).

Offline Lisandro

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Re: update problem
« Reply #25 on: March 08, 2008, 08:27:09 PM »
(0x20000004)
The infamous error... we never know how to solve it, what is wrong, etc...  >:(
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Offline alanrf

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Re: update problem
« Reply #26 on: March 09, 2008, 12:56:13 AM »
I have only one last suggestion before giving up and leaving it to the better ones from the avast team.

Please try:

Go to the avast Settings Connection options.  Select "Proxy" and then change your setting from "Auto detect" to "Direct connection".  It may not help but it is worth a try I think.

Offline chz

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Re: update problem
« Reply #27 on: March 12, 2008, 06:48:02 PM »
ok
proxy set .

in the meantime: auto update worked 2x, 1x not:
12.03.2008   18:37:55.000   1205343475   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.03.2008   18:37:55.000   1205343475   general   InvalidateCurrent: invalidated server 'Download932 AVAST Server' from 'main'
12.03.2008   18:37:55.000   1205343475   general   SelectCurrent: selected server 'Download79 AVAST Server' from 'main'
12.03.2008   18:37:55.000   1205343475   package   GetPackages - set proxy for inet
12.03.2008   18:37:55.000   1205343475   internet   SYNCER: Type: use IE settings
12.03.2008   18:37:55.000   1205343475   internet   SYNCER: Auth: another authentication, use WinInet
12.03.2008   18:37:55.000   1205343475   internet   while trying to get file 'servers.def', error 0x20000004 has occured, try 7
12.03.2008   18:37:57.000   1205343477   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.03.2008   18:37:57.000   1205343477   general   InvalidateCurrent: invalidated server 'Download79 AVAST Server' from 'main'
12.03.2008   18:37:57.000   1205343477   general   SelectCurrent: selected server 'Download967 AVAST Server' from 'main'
12.03.2008   18:37:57.000   1205343477   package   GetPackages - set proxy for inet
12.03.2008   18:37:57.000   1205343477   internet   SYNCER: Type: use IE settings
12.03.2008   18:37:57.000   1205343477   internet   SYNCER: Auth: another authentication, use WinInet
12.03.2008   18:37:57.000   1205343477   internet   while trying to get file 'servers.def', error 0x20000004 has occured, try 8
12.03.2008   18:37:59.000   1205343479   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.03.2008   18:37:59.000   1205343479   general   InvalidateCurrent: invalidated server 'Download967 AVAST Server' from 'main'
12.03.2008   18:37:59.000   1205343479   general   SelectCurrent: selected server 'Download213 AVAST Server' from 'main'
12.03.2008   18:37:59.000   1205343479   package   GetPackages - set proxy for inet
12.03.2008   18:37:59.000   1205343479   internet   SYNCER: Type: use IE settings
12.03.2008   18:37:59.000   1205343479   internet   SYNCER: Auth: another authentication, use WinInet
12.03.2008   18:37:59.000   1205343479   internet   while trying to get file 'servers.def', error 0x20000004 has occured, try 9
12.03.2008   18:38:01.000   1205343481   package   ERROR:HttpGetWininet, catch returned 0x00002EE7
12.03.2008   18:38:01.000   1205343481   general   InvalidateCurrent: invalidated server 'Download213 AVAST Server' from 'main'
12.03.2008   18:38:01.000   1205343481   general   SelectCurrent: selected server 'Download920 AVAST Server' from 'main'
12.03.2008   18:38:01.000   1205343481   package   GetPackages - set proxy for inet
12.03.2008   18:38:01.000   1205343481   internet   SYNCER: Type: use IE settings
12.03.2008   18:38:01.000   1205343481   internet   SYNCER: Auth: another authentication, use WinInet
12.03.2008   18:38:01.000   1205343481   internet   while trying to get file 'servers.def', error 0x20000004 has occured, try 10
12.03.2008   18:38:05.000   1205343485   internet   tried 10 servers to get file 'servers.def', but failed (0x20000004)
12.03.2008   18:38:05.000   1205343485   file   GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP\_av_proI.tm~a02960\onefile, servers.def, error: 0x20000004
12.03.2008   18:38:05.000   1205343485   package   Tried to download servers.def but failed with error 0x20000004.
12.03.2008   18:38:06.000   1205343486   general   Err:Cannot connect to download213.avast.com (75.126.203.71:80).

Offline Lisandro

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Re: update problem
« Reply #28 on: March 12, 2008, 08:03:58 PM »
1) If your subscription allows the update right now (i.e., if it is not expired). Home (free) version need registering each 14 months.
    I hope you haven't bought a license from a site on this list: http://www.avast.com/eng/fraudulent-sales-of-avast-products.html

Also, bad jollyroger.vpu file could contain banned registration keys with error and then update fails because of an invalid key. See how to download a new jollyroger.vpu, http://forum.avast.com/index.php?topic=27185.msg222148#msg222148.

2) If your firewall settings and allow avast.setup to connect.
    If you're not sure, just turn off your firewall (to be sure the update failure is not due to it).
    Maybe you should 'remove' avast.setup entry, try to update, receiving a new alert from the firewall, allowing it and checking it to remember.

3)  Check your proxy settings into avast!:
     Left click the avast icon > Settings
     Update (Basic) > Details > Proxy
     Make sure your browser is not set to "Work Offline" (this option is generally in the File menu).
     If it doesn't help, try switching from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).
     You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.

4) Also you can try changing update service's login account, follow this:
    Open services control panel (e.g. Start->Run, and type: services.msc
    Double-click on avast! iAVS4 Control Service to show properties. Switch to LogOn page.
    Enter administrator account name and password.
    Do the same for avast! Antivirus service.
    Then start update again.

5) The last option, check if the servers.def file is corrupt or 0KB (C:\Program Files\Alwil Software\Avast4\Setup\servers.def).
    You can try and download the servers.def file, http://files.avast.com/iavs4x/servers.def and replace the one in the avast setup folder.
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Offline chz

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Re: update problem
« Reply #29 on: March 12, 2008, 08:31:47 PM »
autom. update worked ( see last chnges above ).

thanks and please close the thread.

Chris