Author Topic: New User -- Help with Avast 4 Home  (Read 3482 times)

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Offline zeldasmom

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New User -- Help with Avast 4 Home
« on: March 08, 2008, 11:03:14 PM »
Hi everyone!

I installed Avast on my husband's computer and it works like a dream, so I decided to download it for mine. I did my first scan and it said:
"183 - Cannot create a file when that file already exists"

And it doesn't acknowledge that it ever did a scan. I have a Sony VAIO VGC-RA710G.

Anyone have this problem before? Any ideas?

Thanks!

Offline Lisandro

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Re: New User -- Help with Avast 4 Home
« Reply #1 on: March 08, 2008, 11:09:00 PM »
Can you right click the 'a' blue icon and choose avast Log Viewer?
Is there any information about this error there?
Don't worry about the 'technical' terms you'll find there, you can copy&paste here.
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Offline zeldasmom

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Re: New User -- Help with Avast 4 Home
« Reply #2 on: March 08, 2008, 11:15:15 PM »
Hi! And thanks for the welcome!

I did the right-click and under the Error button, there were 562 errors! I really don't know where to start now. And it's not letting me cut/paste any of them. Grrrrr. Maybe I should uninstall and reinstall?

Offline Lisandro

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Re: New User -- Help with Avast 4 Home
« Reply #3 on: March 08, 2008, 11:19:19 PM »
Select the lines with the error messages.
Right click them and export to a txt file.
Then you can open this file in notepad, copy and paste here.
If it's too much, just remove identical lines.
But I won't be worried. Maybe the errors aren't that critical.
Keep cool.
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Offline zeldasmom

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Re: New User -- Help with Avast 4 Home
« Reply #4 on: March 08, 2008, 11:21:52 PM »
Cool. I'll give it a try: While I'm working on that, this is what the errors looking like in general:

All errors listed begin the same way:

AAVM - scanning error: x_AavmCheckFileDirectEx:  followed by various file names

The only error message that says anything different is 2880 aswSplash - Program error description 183 = Cannot create a file when that file already exists.

And there are 659 warnings that say the same: AAVM - scanning warning...


Offline zeldasmom

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Re: New User -- Help with Avast 4 Home
« Reply #5 on: March 08, 2008, 11:28:03 PM »
Okay. Here is that error list:

3/8/2008 1:44:06 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\ashSimpl.exe failed, 0000A413. 
3/8/2008 1:44:06 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\System32\hhctrl.ocx failed, 0000A413. 
3/8/2008 1:44:06 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\PROGRA~1\ALWILS~1\Avast4\Aavm4h.dll failed, 0000A413. 
3/8/2008 1:44:06 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\English\Lang.dll failed, 0000A413. 
3/8/2008 1:44:10 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\BroadJump\Client Foundation\ConnectivityWatcher.dll failed, 0000A413. 
3/8/2008 1:44:32 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\html.iec failed, 0000A413. 
3/8/2008 1:44:49 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\ashChest.exe failed, 0000A413. 
3/8/2008 1:44:49 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\English\Lang.dll failed, 0000A413. 
3/8/2008 1:44:49 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\PROGRA~1\ALWILS~1\Avast4\Aavm4h.dll failed, 0000A413. 
3/8/2008 1:45:08 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\setup\avast.setup failed, 0000A413. 
3/8/2008 1:45:10 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\BroadJump\Client Foundation\ConnectivityWatcher.dll failed, 0000A413. 
3/8/2008 1:45:40 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\PROGRA~1\ALWILS~1\Avast4\Aavm4h.dll failed, 0000A413. 
3/8/2008 1:45:53 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\ashWebSv.exe failed, 0000A413. 
3/8/2008 1:45:58 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\System32\sti.dll failed, 0000A413. 
3/8/2008 1:46:10 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\BroadJump\Client Foundation\ConnectivityWatcher.dll failed, 0000A413. 
3/8/2008 1:46:10 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\iphlpapi.dll failed, 0000A413. 
3/8/2008 1:48:01 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\Msimtf.dll failed, 0000A413. 
3/8/2008 1:48:12 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\System32\hhctrl.ocx failed, 0000A413. 
3/8/2008 1:48:28 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\AavmGuih.dll failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\MSISIP.DLL failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\System32\wshext.dll failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\MFC42.DLL failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\PROGRA~1\MICROS~3\Office10\MCPS.DLL failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\MSVCP60.DLL failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\ashAvast.exe failed, 0000A413. 
3/8/2008 1:49:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\English\Lang.dll failed, 0000A413. 
3/8/2008 1:49:41 PM   Terry Flores   2880   aswSplash - Program error description: 183 = Cannot create a file when that file already exists. 
3/8/2008 1:50:16 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\System32\hhctrl.ocx failed, 0000A413. 
3/8/2008 1:50:16 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Alwil Software\Avast4\English\Lang.dll failed, 0000A413. 
3/8/2008 1:50:16 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\PROGRA~1\ALWILS~1\Avast4\Aavm4h.dll failed, 0000A413. 
3/8/2008 1:50:38 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\Msimtf.dll failed, 0000A413. 
3/8/2008 1:51:10 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\BroadJump\Client Foundation\ConnectivityWatcher.dll failed, 0000A413. 
3/8/2008 1:51:10 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\iphlpapi.dll failed, 0000A413. 
3/8/2008 1:52:04 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\MSISIP.DLL failed, 0000A413. 

3/8/2008 2:22:15 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\System32\CFGMGR32.dll failed, 0000A413. 
3/8/2008 2:22:31 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of http://sb.google.com/safebrowsing/update?client=navclient-auto-ffox&appver=2.0.0.12&version=goog-white-domain:1:30,goog-white-url:1:371,goog-black-url:1:19092,goog-black-enchash:1:46119 failed, 0000A413. 
3/8/2008 2:22:34 PM   SYSTEM   420   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\WINDOWS\system32\browselc.dll failed, 0000A413. 

Offline Lisandro

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Re: New User -- Help with Avast 4 Home
« Reply #6 on: March 08, 2008, 11:39:49 PM »
All errors listed begin the same way:
AAVM - scanning error: x_AavmCheckFileDirectEx:  followed by various file names
Don't worry. Maybe files in use or files that avast can't unpack (manage). They're not necessarily infected. You can try boot time scanning:

Click on the Menu button.
Choose Schedule Boot Time Scan.
Doing so displays a dialog allowing you to schedule virus scanning.
Check Archives, if you want scan all the archives.
Specify whether all the disks or just a specific folder should be scanned.
Select Advanced options for scheduling details.
Select how to automatically process infected files > I suggest send to Chest.
Choose how to automatically process infected system files > I recommend ignore delete/move for system files.
Click the Schedule button to confirm the settings.
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Offline zeldasmom

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Re: New User -- Help with Avast 4 Home
« Reply #7 on: March 09, 2008, 01:21:33 AM »
Thanks so much for your help! I'll give it a try!

Offline zeldasmom

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Re: New User -- Help with Avast 4 Home
« Reply #8 on: March 09, 2008, 06:33:53 AM »
I just wanted to tell you that worked like a charm!
Thanks so much for your help!
 ;D

Offline Lisandro

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Re: New User -- Help with Avast 4 Home
« Reply #9 on: March 09, 2008, 06:46:42 PM »
I just wanted to tell you that worked like a charm!
Thanks so much for your help!
 ;D
You're welcome. Feel free to come back any time you need help you just to change experiences 8)
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