Author Topic: crash reports  (Read 6951 times)

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Offline marcte45

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crash reports
« on: March 19, 2004, 11:25:10 AM »
Since a couple of days, about ten times a day, a pop-up screen appears with the header 'crash report'. I have send this way about 50 crash reports but the pop-up keeps coming back. Someone an idea of what is going on here?

Offline marcte45

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Re:crash reports
« Reply #1 on: March 19, 2004, 11:26:20 AM »
Oh yeah, forgottten: the pop-up comes from support@avast.

Offline Vlk

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Re:crash reports
« Reply #2 on: March 19, 2004, 12:06:27 PM »
Could you post a screenshot?
BTW what OS are you using?
« Last Edit: March 19, 2004, 12:06:41 PM by Vlk »
If at first you don't succeed, then skydiving's not for you.

Offline marcte45

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Re:crash reports
« Reply #3 on: March 19, 2004, 02:47:21 PM »
This is one of the crash-reports:

"avast! has generated unhandled exception (crash report follows).
Program version: Mar2004 (4.1.357)
User Info:

Crash list of Avast Antivirus, v.4.1.357
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

------------------
System Information
------------------
Time of this report: 19/03/04, 14:15:42
      Computer name: OEMCOMPUTER
   Operating System: Microsoft Windows 98 SE
          Processor: AMD-K6(tm) 3D processor, MMX, ~534Mhz
      System memory: 122244 KB (installed), 536 KB (available), 2093056 KB (virtual)
           Language: 0813-0813-0813-0813 (SLangID, SLCID, ULangID, ULCID)


----------------
Avast Components
----------------
 ashChest.exe: 4.1.334.0  26/02/2004  22:36:38  26112 bytes
   Aavm4h.dll: 4.1.357.0  26/02/2004  23:03:32  151552 bytes
 AavmGuih.dll: 4.1.357.0  26/02/2004  22:42:48  192512 bytes
 AavmRpch.dll: 4.1.357.0  26/02/2004  22:38:44  19968 bytes
 AhResMai.dll: 4.1.357.0  26/02/2004  22:39:04  18432 bytes
 ahResMes.dll: 4.1.357.0  26/02/2004  22:39:52  18432 bytes
 AhResOut.dll: 4.1.357.0  26/02/2004  22:42:10  19968 bytes
 ahResP2P.dll: 4.1.357.0  26/02/2004  22:39:42  17920 bytes
 AhResStd.dll: 4.1.357.0  26/02/2004  22:43:16  30208 bytes
 AhRuiMai.dll: 4.1.357.0  26/02/2004  22:40:46  61440 bytes
 ahRuiMes.dll: 4.1.357.0  26/02/2004  22:39:50  19968 bytes
 AhRuiOut.dll: 4.1.357.0  26/02/2004  22:41:16  94208 bytes
 ahRuiP2P.dll: 4.1.357.0  26/02/2004  22:39:40  19456 bytes
 AhRuiStd.dll: 4.1.357.0  26/02/2004  22:43:10  57344 bytes
 ashAvast.exe: 4.1.334.0  26/02/2004  22:37:56  278576 bytes
  ashBase.dll: 4.1.334.0  26/02/2004  22:32:52  217088 bytes
   ashBug.exe: 4.1.334.0  26/02/2004  22:38:08  143360 bytes
  ashCfgP.dll: 4.1.334.0  26/02/2004  22:36:24  81920 bytes
  ashCfgT.dll: 4.1.334.0  26/02/2004  22:36:00  118784 bytes
  ashDisp.exe: 4.1.357.0  26/02/2004  22:42:22  94256 bytes
 ashChest.dll: 4.1.334.0  26/02/2004  22:35:30  135168 bytes
 ashChest.exe: 4.1.334.0  26/02/2004  22:36:38  26112 bytes
  ashLogV.exe: 4.1.334.0  26/02/2004  22:37:32  20992 bytes
 ashMaiSv.exe: 4.1.357.0  26/02/2004  22:41:56  200752 bytes
 ashOutXt.dll: 4.1.357.0  26/02/2004  22:42:04  176128 bytes
 ashPopWz.exe: 4.1.357.0  27/02/2004  07:54:18  192512 bytes
 ashQuick.exe: 4.1.357.0  26/02/2004  22:37:46  241664 bytes
  ashServ.exe: 4.1.357.0  26/02/2004  22:42:18  69680 bytes
 ashShell.dll: 4.1.357.0  26/02/2004  22:37:48  9728 bytes
 ashSimpl.exe: 4.1.334.0  26/02/2004  22:38:22  176176 bytes
 ashSkPcc.exe: 4.1.334.0  26/02/2004  22:36:44  18944 bytes
 ashSkPck.exe: 4.1.334.0  26/02/2004  22:36:30  61440 bytes
 ashSODBC.dll: 4.1.357.0  26/02/2004  22:33:02  35840 bytes
  ashSXML.dll: 4.1.334.0  26/02/2004  22:33:18  12800 bytes
  ashTask.dll: 4.1.334.0  26/02/2004  22:33:08  94208 bytes
  ashUInt.dll: 4.1.357.0  26/02/2004  22:35:18  253952 bytes
   aswAux.dll: 4.1.334.0  26/02/2004  22:32:56  20480 bytes
  aswBoot.exe: 4.1.334.0  22/02/2004  20:12:40  260096 bytes
  aswCmnB.dll: 4.1.334.0  26/02/2004  22:29:32  102400 bytes
 aswCmnOS.dll: 4.1.334.0  26/02/2004  22:29:26  34816 bytes
  aswCmnS.dll: 4.1.334.0  26/02/2004  22:29:42  147456 bytes
 aswEngin.dll: 4.1.357.0  26/02/2004  22:32:24  679936 bytes
  aswIdle.dll: 4.0.142.0  23/10/2003  11:17:40  4608 bytes
 aswInteg.dll: 4.1.334.0  26/02/2004  22:32:26  20480 bytes
   aswRes.dll: 4.1.357.0  26/02/2004  22:29:08  126976 bytes
  aswScan.dll: 4.1.334.0  26/02/2004  22:30:40  77824 bytes
 AVSSHOOK.dll: 4.1.357.0  26/02/2004  22:36:04  6656 bytes
  unacev2.dll: 2.5.0.0  28/11/2003  11:55:00  75776 bytes
   xerces.dll: 1.5.2.0  27/08/2003  15:40:36  1048576 bytes
   XT1922.dll: 1.9.4.0  23/10/2003  11:20:40  897024 bytes
 avastss.scr: 4.1.357.0  26/02/2004  22:38:00  90112 bytes
actskin4.ocx: 4.2.7.3  25/12/2002  09:44:44  380928 bytes

-------------
Using modules
-------------


------------
Fault source
------------
C:\PROGRAM FILES\ALWIL SOFTWARE\AVAST4\ASHPOPWZ.EXE caused an Access Violation at location 74656e65 Reading from location 74656e65.

-----------
Crash place
-----------


   don't have read access to the specified range of memory

----------------
Register content
----------------
EAX=004350F4 EBX=00434EB0 ECX=0065EE55 EDX=0065ED5C ESI=00434ED8 EDI=004327AC
EIP=74656E65 ESP=0065EE68 EBP=00000001 IOPL=0         NV UP EI PL NZ NA PO NC
CS=019F  SS=01A7  DS=01A7  ES=01A7  FS=1B57  GS=0000             FLG=00010206

SymInitialize: 126
----------
Call stack
----------
AddrPC     AddrReturn AddrFrame  AddrStack  Params
74656E65   16000000   00000001   0065EE68   65D87500   65007004   54007004   F0F000FF
74656E65

-----------
Stack frame
-----------
[0065EE68]: 00411058 505C3A43 72676F72 46206D61 73656C69 776C415C 53206C69 7774666F     .A.XP\:CrgorF.maseliwlA\S.liwtfo
[0065EE88]: 5C657261 73617641 445C3474 5C415441 73617641 692E3474 4500696E 81BF74D4     \erasavAD\4t\ATAsavAi.4tE.in.¿tÔ
[0065EEA8]: 81BF74D4 019FBFF7 41E90000 A144BFF7 00000000 00000007 00000000 51B6BFF7     .¿tÔ.Y¿÷Aé..¡D¿÷............Q¶¿÷
[0065EEC8]: 00000000 00000000 0065EEFC BFF740BD 00000813 00000001 0065F554 FFFFFFFF     .........eîü¿÷@½.........eõTÿÿÿÿ
[0065EEE8]: 00416248 0000000F 0065F954 0065F338 00000100 0065F954 BFF77321 0065F554     .AbH.....eùT.eó8.....eùT¿÷s!.eõT
[0065EF08]: 0065F955 0065FD74 BFFA1D67 000000F2 0065F954 0065F954 0065F338 0065F554     .eùU.eýt¿ú.g...ò.eùT.eùT.eó8.eõT
[0065EF28]: 004038D1 0065F554 0065F955 00000000 BFE81534 00EA3BA0 0065F338 00403571     .@8Ñ.eõT.eùU....¿è.4.ê;..eó8.@5q
[0065EF48]: 00403214 0065FC64 00000001 0065F338 00EA24C0 00000004 00000001 00000000     .@2..eüd.....eó8.ê$À............
[0065EF68]: 00000000 00000000 00000030 656C6554 2074656E 616D2D45 31006C69 2D334431     ...........0eleT.tenam-E1.li-3D1
[0065EF88]: 44463539 3532382D 38343233 32313639 535C7D39 7774666F 5C657261 7263694D     DF59528-84232169S\}9wtfo\erarciM
[0065EFA8]: 666F736F 6E495C74 6E726574 41207465 756F6363 4D20746E 67616E61 415C7265     fosonI\tnretA.teuoccM.tnganaA\re
[0065EFC8]: 756F6363 0073746E 00000000 0065F014 0000003C 8551FF08 00000024 BFF713EE     uocc.stn.....eð....<.Qÿ....$¿÷.î
[0065EFE8]: 0000019F 435FA2E3 15FF01A7 804C0000 01D70028 435F0000 1B2F0000 43470000     ...YC_¢ã.ÿ.§?L...×.(C_.../..CG..
[0065F008]: BFF9B1CF 00436A6C 000F9598 00000000 0043000C 00430000 00436138 00000040     ¿ù±Ï.Cjl...~.....C...C...Ca8...@
[0065F028]: BFF9B1BA 00657000 0043000C CCDE1960 0065F05C BFF7A10E 00000000 00000000     ¿ù±º.ep..C..ÌÞ.`.eð\¿÷¡.........
[0065F048]: 645307D8 0065F070 BFF8CA68 80007338 80007340 80007348 80007358 00000000     dS.Ø.eðp¿øÊh?.s8?.s@?.sH?.sX....
[0065F068]: 00000000 00434EB0 00000001 00409022 00434ED8 00000001 00000001 00434ED8     .....CN°.....@.".CNØ.........CNØ
[0065F088]: 00402030 00434ED8 00000001 00000001 00416C30 00416C30 0065FD84 FFFFFFFF     .@.0.CNØ.........Al0.Al0.eý"ÿÿÿÿ
[0065F0A8]: 575C3A43 00EA24C0 415C5357 00434E8C 00000001 00000001 00000000 00000000     W\:C.ê$ÀA\SW.CNO................
[0065F0C8]: 00000000 00434EB0 0246017F 00000001 00000000 0065F200 00000000 00000002     .....CN°.F...........eò.........
[0065F0E8]: 00000001 00000000 0065F31F 00000001 00EA24C0 00000000 BFF7E1D2 BFF70000     .........eó......ê$À....¿÷áÒ¿÷..
[0065F108]: 0065F1BC 0065F208 000000FF 85520954 0065F1BC BFF8098B 00000413 BFFCD000     .eñ¼.eò....ÿ.R.T.eñ¼¿ø.<....¿üÐ.
[0065F128]: BFFCE1C8 0065F208 000000FF 85520954 00000005 00016E80 00000000 0065F1FC     ¿üáÈ.eò....ÿ.R.T......n?.....eñü
[0065F148]: 00005C3A 00000000 00000003 00000000 00000001 81BF74D4 00000006 BFFCE1C8     ..\:.................¿tÔ....¿üáÈ
[0065F168]: 0065F57C 00002700 00000000 0065F1B4 BFFCE1B8 00000413 BFFCD378 BFFCF700     .eõ|..'......eñ´¿üá¸....¿üÓx¿ü÷.
[0065F188]: BFF7E1D2 BFF70000 0065F1E4 BFF70000 BFF70000 85520954 BFF80537 BFF70000     ¿÷áÒ¿÷...eñä¿÷..¿÷...R.T¿ø.7¿÷..
[0065F1A8]: BFF70001 00000002 0065F1C0 00000000 000000FF 85520954 00016E80 BFF70000     ¿÷.......eñÀ.......ÿ.R.T..n?¿÷..
[0065F1C8]: 0065F180 0065F1B4 00000000 0065F234 BFFC05B4 BFF79500 FFFFFFFF 0065F1FC     .eñ?.eñ´.....eò4¿ü.´¿÷..ÿÿÿÿ.eñü
[0065F1E8]: BFF80BBB BFF70000 BFFCF700 0065F224 00000000 0065F244 BFF80B63 BFF70000     ¿ø.»¿÷..¿ü÷..eò$.....eòD¿ø.c¿÷..
[0065F208]: 0065F248 003EA184 85522E18 00000068 BFF7A3A0 816EC000 85522E80 003EA184     .eòH.>¡".R.....h¿÷£..nÀ..R.?.>¡"
[0065F228]: 00000000 816EC00C 2E746975 656C6574 2E74656E 00006562 816EC050 816EC00C     .....nÀ..tiuelet.ten..eb.nÀP.nÀ.
[0065F248]: CCDE1960 0065F270 BFF7A10E BFF7A567 816EC000 00000000 00000000 00000062

Offline marcte45

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Re:crash reports
« Reply #4 on: March 19, 2004, 02:50:16 PM »
And this is what appears in the pop-up window:

"Internal error has occurred in Avast! program. It is probably caused by a program bug or invalid entry data".

"send error report".

Pity, Im' a first hour fan of Avast.

Offline Vlk

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Re:crash reports
« Reply #5 on: March 19, 2004, 02:51:24 PM »
Start the Mail Protection Wizard from the avast group in Start menu, and complete it again. This time, make sure to not check the 'Automatically Protect All Accounts That I Create In The Future' box.

If at first you don't succeed, then skydiving's not for you.

Offline marcte45

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Re:crash reports
« Reply #6 on: March 20, 2004, 08:50:01 AM »
Hello,

Your suggestion did the trick!!! No more pop-ups, problem solved. Thank you so much!