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Author Topic: Help me  (Read 4526 times)

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Akbaa

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Help me
« on: March 20, 2008, 01:23:32 AM »
My brother installed a software last night ( Kaspersky Internet Security ) while Avast! (beta) was on for some unknown reason and it automatically tried to uninstall it while it was on corrupting it. so i tried system restores, safe mode deletion and pretty much everything.  then when i deleted all traces of Avast i installed avast again and this time it wont update, its version says 4.7.1147 like its the beta/regular version. so is there ANY way to fix this or am i doomed to use the OS disk.
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Online DavidR

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Re: Help me
« Reply #1 on: March 20, 2008, 01:35:38 AM »
If KIS is still on the system this could impact on the re-installation of avast.

I don't know what version of KIS you have, this is a clean-up tool after you have used add remove programs. This is for KIS6 Removal - http://support.kaspersky.com/downloads/kis6/kiskav6remove.zip. You could probably insert the version number to replace the 6 in the above URL if you have a different version.
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Akbaa

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Re: Help me
« Reply #2 on: March 20, 2008, 01:38:22 AM »
Kaspersky is not on at all.  im pretty much having the same problem as the guys topic below me. i just have a broken avast.
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Akbaa

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Re: Help me
« Reply #3 on: March 20, 2008, 02:32:26 AM »
I can't even uninstall it, because when i click to remove it it says setiface error:3 so its just sitting there. UGHHH the Avast utility uninstaller doesn't work. nothing does.... i swear i am five minutes from taking a bat to my computer.
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Akbaa

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Re: Help me
« Reply #4 on: March 20, 2008, 05:52:46 AM »
PLEASE help me, is there ANY way to fix this.
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CharleyO

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Re: Help me
« Reply #5 on: March 20, 2008, 06:19:26 AM »
***

Hopefully, someone will be able to help you soon ... perhaps someone from the avast team will be able to help.


***
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Offline Lisandro

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Re: Help me
« Reply #6 on: March 20, 2008, 02:33:20 PM »
Quote from: Akbaa on March 20, 2008, 02:32:26 AM
I can't even uninstall it, because when i click to remove it it says setiface error:3 so its just sitting there. UGHHH the Avast utility uninstaller doesn't work. nothing does.... i swear i am five minutes from taking a bat to my computer.
Try to boot in Safe Mode and run the uninstaller tool from there.
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Akbaa

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Re: Help me
« Reply #7 on: March 21, 2008, 12:24:39 AM »
Yes Tech i did that, now when i reinstall it, it still does not work.  Like I said it must be something in the registry that wont/cant be deleted.
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Akbaa

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Re: Help me
« Reply #8 on: March 21, 2008, 02:06:05 AM »
Whatever, I think I am just gunna give up.
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Akbaa

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Re: Help me
« Reply #9 on: March 21, 2008, 04:23:26 AM »
Ok, I know where the problem is located.  Its in the registry BUT i cannot delete avast from the registry safe mode or not.  The avast uninstaller wont even do it even in safe mode.  SO Vlk or anyone who knows how to delete undeleteable registry please tell me how and what avasts registry names are.
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Akbaa

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Re: Help me
« Reply #10 on: March 21, 2008, 08:53:32 AM »
Anyone have any idea's ( yes i am very persistent )
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Offline alanrf

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Re: Help me
« Reply #11 on: March 21, 2008, 09:09:14 AM »
Can you please tell us how you have identified this as a registry entry problem?
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Akbaa

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Re: Help me
« Reply #12 on: March 21, 2008, 09:23:28 AM »
every program file, app data of avast is gone and in the registry are null files of avast which i cannot delete and its really the only thing of avast on my computer, and when i reinstall its version is always 4.7.1147 and thats how i know.
« Last Edit: March 21, 2008, 09:26:26 AM by Akbaa »
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Offline alanrf

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Re: Help me
« Reply #13 on: March 21, 2008, 09:51:19 AM »
Sorry to persist .. but can you tell us some of these registry keys that are causing you difficulty?
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