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Author Topic: VISTA SP1 and Outlook issue  (Read 2966 times)

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gartnerj

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VISTA SP1 and Outlook issue
« on: March 20, 2008, 04:18:11 AM »
Folks,
I just installed the Vista SP1, and when the system restarted (and finished install), I tried to bring up my Outlook 2007 client.
I got "Cannot scan message body" with an error of 80004004
AavmCheckFile failed

I can't open any emails in Outlook 2007 due to this.
Any ideas here?
Thanks!
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roundtrip

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Re: VISTA SP1 and Outlook issue
« Reply #1 on: March 20, 2008, 12:03:13 PM »
Try starting Outlook in safe mode!

From the command prompt:
outlook.exe /safe

Warning: This should start Outlook with no addins, including your virus scanner.

Does that work?
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Offline Vlk

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Re: VISTA SP1 and Outlook issue
« Reply #2 on: March 20, 2008, 01:28:15 PM »
Can you please post the contents of the file <avast>\data\log\error.log?

Thanks
Vlk
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gartnerj

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Re: VISTA SP1 and Outlook issue
« Reply #3 on: March 21, 2008, 01:54:26 AM »
Yes, this seems to work -- certainly no error messages from AVAST pop up, and I seem to be able to get to the emails now.

Quote from: roundtrip on March 20, 2008, 12:03:13 PM
Try starting Outlook in safe mode!

From the command prompt:
outlook.exe /safe

Warning: This should start Outlook with no addins, including your virus scanner.

Does that work?

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gartnerj

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Re: VISTA SP1 and Outlook issue
« Reply #4 on: March 21, 2008, 02:01:32 AM »
Sure, here is a sample (there is a ton of stuff in this file) (I just change the userid to NAME):

3/20/2008   8:56:41 PM   1206061001   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\NAME\AppData\Local\Microsoft\Feeds\Technoride~.feed-ms failed, 0000A420. 
3/20/2008   8:56:41 PM   1206061001   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\NAME\AppData\Local\Microsoft\Feeds\Web Worker Daily~.feed-ms failed, 0000A420. 
3/20/2008   8:56:41 PM   1206061001   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\NAME\AppData\Local\Microsoft\Feeds\Microsoft Feeds~\Microsoft at Home~.feed-ms failed, 0000A420. 
3/20/2008   8:56:41 PM   1206061001   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Program Files\Microsoft Office\Office12\msproof6.dll failed, 0000A420. 
3/20/2008   8:56:41 PM   1206061001   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\NAME\AppData\Local\Microsoft\Feeds\Microsoft Feeds~\Microsoft at Work~.feed-ms failed, 0000A420. 
3/20/2008   8:56:41 PM   1206061001   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Users\NAME\AppData\Local\Microsoft\Feeds\Microsoft Feeds~\MSNBC News~.feed-ms failed, 0000A420. 
3/20/2008   8:56:44 PM   1206061004   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:56:46 PM   1206061006   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:56:46 PM   1206061006   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:56:49 PM   1206061009   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:56:51 PM   1206061011   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:56:51 PM   1206061011   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:56:53 PM   1206061013   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:56:54 PM   1206061014   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:56:54 PM   1206061014   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:56:58 PM   1206061018   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:00 PM   1206061020   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:00 PM   1206061020   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:05 PM   1206061025   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avfilesScanReal of C:\Windows\System32\wsqmcons.exe failed, 0000A420. 
3/20/2008   8:57:06 PM   1206061026   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:08 PM   1206061028   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:08 PM   1206061028   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:12 PM   1206061032   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:14 PM   1206061034   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:14 PM   1206061034   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:16 PM   1206061036   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:17 PM   1206061037   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:18 PM   1206061038   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:22 PM   1206061042   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:24 PM   1206061044   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:24 PM   1206061044   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:29 PM   1206061049   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:31 PM   1206061051   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:31 PM   1206061051   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:43 PM   1206061063   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:44 PM   1206061064   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:45 PM   1206061065   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
3/20/2008   8:57:46 PM   1206061066   SYSTEM   1656   AAVM - initialization error: ClientRqDispatchThread: avworkInitialize failed, 00000008. 
3/20/2008   8:57:48 PM   1206061068   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: avworkInitialize failed, 00000008. 
3/20/2008   8:57:48 PM   1206061068   SYSTEM   1656   AAVM - scanning error: x_AavmCheckFileDirectEx: unhandled exception!, 642A7F06. 
Quote from: Vlk on March 20, 2008, 01:28:15 PM
Can you please post the contents of the file <avast>\data\log\error.log?

Thanks
Vlk
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gartnerj

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Re: VISTA SP1 and Outlook issue
« Reply #5 on: March 21, 2008, 02:17:19 AM »
BTW, I CAN open the emails, but I have to wait until all of the mail has been downloaded to my inbox because the avast errors about scanning were slowing down Outlook so much that it wasn't opening the files.
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Offline Vlk

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Re: VISTA SP1 and Outlook issue
« Reply #6 on: March 21, 2008, 08:30:33 AM »
Hmm, this doesn't look good at all... Could you please ZIP the whole LOG folder and send it to my email address for further analysis?
(You can send me an email by click the envelope icon below my avatar).

BTW I suppose the problem doesn't go away even if you restart the computer, right?

Thanks
Vlk
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gartnerj

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Re: VISTA SP1 and Outlook issue
« Reply #7 on: March 21, 2008, 03:02:16 PM »
Correct, it does NOT go away if I restart the PC (I did this a couple of times before posting!).
I will zip the log and send it in a few minutes.  Thanks for the help!
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