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Author Topic: updates  (Read 13681 times)

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ratofino

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updates
« on: March 29, 2008, 10:16:18 AM »
my avast antivirus does not make updates. Im a new user.A red signe informe me that. I turn off my firewall from windows vista, but still the red signe apperars. What to do?? ive a cabel connection to internet.
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onlysomeone

  • Guest
Re: updates
« Reply #1 on: March 29, 2008, 10:28:54 AM »
do you use a proxy-server to go to the internet?
do you use internet explorer? - does it work? (because avast uses the IE settings)

What did you set in the Avast settings under 'Update (Connection)'?
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rassel

  • Guest
Re: updates
« Reply #2 on: March 29, 2008, 10:41:30 AM »
Did you try reinstall avast?
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ratofino

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Re: updates
« Reply #3 on: March 29, 2008, 10:51:48 AM »
my internet is working correctlly. In settings now i use "my computer is permently conected to internet", but ive tried the other option too. ive reinstalled also the avast too, but the red signe appears again.
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onlysomeone

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Re: updates
« Reply #4 on: March 29, 2008, 11:41:01 AM »
is it home or professional edition?
have you already entered a lincense key?
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Offline Lisandro

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Re: updates
« Reply #5 on: March 29, 2008, 01:00:42 PM »
Is your system time and date correct?
Do you use any proxy application (like annonimizers)?
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ratofino

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Re: updates
« Reply #6 on: March 29, 2008, 01:55:39 PM »
licecens kee yes
home edition
time corrects
no proxy
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Offline Lisandro

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Re: updates
« Reply #7 on: March 29, 2008, 02:21:57 PM »
Quote from: ratofino on March 29, 2008, 01:55:39 PM
licecens kee yes
When it expires (see About dialog).

Quote from: ratofino on March 29, 2008, 01:55:39 PM
time corrects
And date?

Did you try to repair your installation through Control Panel?
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ratofino

  • Guest
Re: updates
« Reply #8 on: March 29, 2008, 02:45:10 PM »
ive do that..but the red signs cames again..
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onlysomeone

  • Guest
Re: updates
« Reply #9 on: March 29, 2008, 02:52:41 PM »
what happens if you click onto that signs? (do you mean the signs in the lower right corner of your window?)

isn't there a possibility of viewing 'details' of what was wrong with the updates?
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ratofino

  • Guest
Re: updates
« Reply #10 on: March 29, 2008, 03:05:53 PM »
yes and it says: an error has ocurred while attenting to uopdate clikck here for more information..i click and qpperas a window Suumary: about corrent update: last encountered error: cannot connect to download 937.avast.com (74.54.25.18.8080)
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Offline Lisandro

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Re: updates
« Reply #11 on: March 29, 2008, 03:18:41 PM »
Which firewall do you use? Is avast.setup allowed to connect?
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ratofino

  • Guest
Re: updates
« Reply #12 on: March 29, 2008, 03:28:08 PM »
a firewaal está desligada...
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ratofino

  • Guest
Re: updates
« Reply #13 on: March 29, 2008, 03:55:39 PM »
firewall is off
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Offline Lisandro

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Re: updates
« Reply #14 on: March 29, 2008, 03:56:18 PM »
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

If it does not update (yet), please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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