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Author Topic: Update problem with v 4.8  (Read 3997 times)

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east yorkie

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Update problem with v 4.8
« on: April 02, 2008, 12:10:54 AM »
Since installing the 4.8 version I have had several problems with my system (running Windows XP Home) these include IE crashing and other software stopping to function, however after reading through the posts of the last few days and disabling the root kit scan on start up, the self defence module and also doing a repair Avast through the Add/Remove programmes my system is now seems much more stable.  One thing I am unsure of is this entry in my Event Viewer:

Event Type:   Warning
Event Source:   avast!
Event Category:   Client
Event ID:   90
Date:      31/03/2008
Time:      21:58:18
User:      N/A
Computer:   **************
Description:
Function setifaceUpdatePackages() has failed. Return code is 0xC0000142, dwRes is C0000142. 

Having checked the Avast log file there are no entries at all recorded in any of the categories. 

Any advice would be most welcome.
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Offline DavidR

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Re: Update problem with v 4.8
« Reply #1 on: April 02, 2008, 01:52:27 AM »
The repair would most likely have fixed the error from the event viewer.

What were the other problems, and what other security software are you running ?
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Offline Lisandro

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Re: Update problem with v 4.8
« Reply #2 on: April 02, 2008, 03:16:00 AM »
Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
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east yorkie

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Re: Update problem with v 4.8
« Reply #3 on: April 02, 2008, 10:33:49 AM »
Hi DavidR,  The other security software I have installed is SpyBot, Spyware Blaster and I run A-squared scanner occasionally.  Other problems I have had since installing the new version are my Comodo takes longer to initialise and the Avast funtions (I only use 4) are slow to start up also IE has crashed a few times plus I use Pop Peeper and that has shut down or not functioned at times.  As you say the repair function may well have sorted some things out, I am thinking that if I had done a clean install it may have avoided these snags.

Hi Tech,  Is this what you wanted or do I need to go further back - I could email you the full log if it would help.  

SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000
01.04.2008   22:44:18.000   1207086258   system   Service avast! Mail Scanner dependency avast! Antivirus
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus.
01.04.2008   22:44:19.000   1207086259   system   Service avast! Mail Scanner updated
01.04.2008   22:44:19.000   1207086259   system   Starting service avast! Mail Scanner
01.04.2008   22:44:19.000   1207086259   system   Service avast! Mail Scanner started, errcode: 0x00000420
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1
01.04.2008   22:44:19.000   1207086259   system   Service avast! Web Scanner dependency avast! Antivirus
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
01.04.2008   22:44:19.000   1207086259   system   Service avast! Web Scanner updated
01.04.2008   22:44:19.000   1207086259   system   Starting service avast! Web Scanner
01.04.2008   22:44:19.000   1207086259   system   Service avast! Web Scanner started, errcode: 0x00000420
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
01.04.2008   22:44:19.000   1207086259   file   Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
01.04.2008   22:44:19.000   1207086259   file   Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
01.04.2008   22:44:19.000   1207086259   file   Direct delete of file: C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus\avast! Web Site.url
01.04.2008   22:44:19.000   1207086259   file   Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop
01.04.2008   22:44:19.000   1207086259   registry   Set registry: *\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
01.04.2008   22:44:19.000   1207086259   registry   Set registry: avast\ShellEx\ContextMenuHandlers\(null)={472083B0-C522-11CF-8763-00608CC02F24}
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Folder\shellex\ContextMenuHandlers\avast\(null)={472083B0-C522-11CF-8763-00608CC02F24}
01.04.2008   22:44:19.000   1207086259   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\(null)=avast
01.04.2008   22:44:19.000   1207086259   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
01.04.2008   22:44:19.000   1207086259   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
01.04.2008   22:44:19.000   1207086259   registry   Set registry: CLSID\{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
01.04.2008   22:44:19.000   1207086259   registry   Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{472083B0-C522-11CF-8763-00608CC02F24}=avast
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8
01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
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east yorkie

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Re: Update problem with v 4.8
« Reply #4 on: April 02, 2008, 10:34:36 AM »
continued.....

01.04.2008   22:44:19.000   1207086259   registry   Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe "C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll",RunSetup
01.04.2008   22:44:22.000   1207086262   registry   Set registry: Software\Alwil Software\Avast\4.0\Label=Apr2008
01.04.2008   22:44:22.000   1207086262   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
01.04.2008   22:44:22.000   1207086262   registry   Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
01.04.2008   22:44:22.000   1207086262   registry   Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
01.04.2008   22:44:22.000   1207086262   registry   Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
01.04.2008   22:44:22.000   1207086262   registry   Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1169
01.04.2008   22:44:23.000   1207086263   package   Transferred: files 0, bytes 0, time 0 ms
01.04.2008   22:44:23.000   1207086263   package   Retries: total 0, files 0, servers 1
01.04.2008   22:44:23.000   1207086263   file   NeedReboot=false
01.04.2008   22:44:23.000   1207086263   general   Return code: 0x20000001 [Nothing done]
01.04.2008   22:44:23.000   1207086263   general   Stopped: 01.04.2008, 22:44:23


02.04.2008   08:56:18.000   1207122978   general   Started: 02.04.2008, 08:56:18
02.04.2008   08:56:18.000   1207122978   general   Running setup_av_pro-491 (1169)
02.04.2008   08:56:18.000   1207122978   system   Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
02.04.2008   08:56:18.000   1207122978   system   Memory: 63% load. Phys:189580/523760K free, Page:939808/1280340K free, Virt:2069472/2097024K free
02.04.2008   08:56:18.000   1207122978   system   Computer WinName: RAY-794FE845
02.04.2008   08:56:18.000   1207122978   system   Windows Net User: SYSTEM
02.04.2008   08:56:18.000   1207122978   general   Cmdline: /verysilent /noreboot  /stopstat "C:\WINDOWS\TEMP\aswUpdSum.ini" 
02.04.2008   08:56:18.000   1207122978   general   Operation set to INST_OP_STOP_STAT
02.04.2008   08:56:18.000   1207122978   general   Old version: 491 (1169)
02.04.2008   08:56:18.000   1207122978   system   Using temp: C:\WINDOWS\TEMP\_av_proI.tm~a03352 (70887M free)
02.04.2008   08:56:18.000   1207122978   general   SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
02.04.2008   08:56:18.000   1207122978   system   Installed in: C:\Program Files\Alwil Software\Avast4 (70887M free)
02.04.2008   08:56:18.000   1207122978   internet   SYNCER: Type: use IE settings
02.04.2008   08:56:18.000   1207122978   internet   SYNCER: Auth: another authentication, use WinInet
02.04.2008   08:56:18.000   1207122978   package   Part prg_av_pro-491 is installed
02.04.2008   08:56:18.000   1207122978   package   Part vps-8040100 is installed
02.04.2008   08:56:18.000   1207122978   package   Part news-4b is installed
02.04.2008   08:56:18.000   1207122978   package   Part setup_av_pro-491 is installed
02.04.2008   08:56:18.000   1207122978   package   Part jrog-34 is installed
02.04.2008   08:56:18.000   1207122978   general   Old version: 491 (1169)
02.04.2008   08:56:19.000   1207122979   package   Transferred: files 0, bytes 0, time 0 ms
02.04.2008   08:56:19.000   1207122979   package   Retries: total 0, files 0, servers 0
02.04.2008   08:56:19.000   1207122979   file   NeedReboot=false
02.04.2008   08:56:19.000   1207122979   general   Return code: 0x20000001 [Nothing done]
02.04.2008   08:56:19.000   1207122979   general   Stopped: 02.04.2008, 08:56:19

Thanks to you both for taking the time to help out, much appreciated as always.


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Offline Lisandro

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Re: Update problem with v 4.8
« Reply #5 on: April 02, 2008, 02:40:23 PM »
east yorkie, I see nothing wrong in your log.
But there were some 'bug' fixes into update process (http://forum.avast.com/index.php?topic=34322.msg287461#msg287461).
Maybe you can test again and see if the error appears.
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east yorkie

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Re: Update problem with v 4.8
« Reply #6 on: April 03, 2008, 12:00:04 AM »
Hi Tech, Thanks for checking the log for me at the moment all seems well I got a VPS update automatically tonight (080402-0).  What about the rootkit scan on startup and the self-defense module is it best to leave them disabled for now and if so do you know if any new builds are planned to fix the issues they appear to cause?
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Offline Vlk

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Re: Update problem with v 4.8
« Reply #7 on: April 03, 2008, 12:12:15 AM »
A question: if you reenable the self-defense module, do things like
- avast updating
- changing of avast settings via the Settings dialog
work?

If not, could you please do what I described here: http://forum.avast.com/index.php?topic=34246.msg287604#msg287604

?

Thanks
Vlk
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east yorkie

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Re: Update problem with v 4.8
« Reply #8 on: April 04, 2008, 12:20:48 AM »
Hi Vlk,  Have sent you an export of what you requested hope it helps.  Thanks for your help.
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